Job Description
Location:- Montreal, QC Duration:- 12+ Months Contract Description/Comment: Cisco L3 voice engineer, mostly voice project work, but also voice level 3 troubleshooting and Video server management. Duties in scope Level 3 BAU support of Call manager, Unity Voicemail and Unified Call Center Express Active participation in the upgrade of the above mentioned systems to version 14.1, incl. planning, upgrading and testing before August 2024 Active participating in the planning for upgrading to version 15 for the above systems Level 3 troubleshooting of those systems Working with the vendor Cisco in case of issues Documenting and/or updating documentation of the above Cisco video server configuration/maintenance (VCS and Expressway) Not mandatory skills, but preferred would be experience with in configuration and operation/maintenance of Oracle Session Border Controller(Client) and Oracle Enterprise Communication Broker (ECB) Oracle Enterprise Operations Monitor Integration of PSTN telephone with TEAMS Vitec (formerly Exterity) IPTV solution Key Competencies Strong team player Strong communication and documentation skills At least 5 years' experience as a level 3 engineer in the above mentioned products Can work independently Skills, Knowledge and Experience In depth knowledge of Cisco Voice infrastructure, incl. Voice Gateways In depth knowledge of Cisco Call manager, esp. version 12 and above Good working knowledge of Unity and UCCx Working knowledge of Oracle Client and ECB preferable Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints