Job Description
Overview
Vice President, Operations
About Ayr Farmers Mutual
Ayr Farmers Mutual is a financially strong, policyholder-owned and progressive property and casualty mutual insurer with written premiums of over $60 million annually. We offer farm, residential, commercial, marine, and automobile protection, and coverage through a dedicated network of Agents and Brokers. We service the Southwestern Ontario region, and are located in close proximity to Kitchener, Waterloo and Cambridge.
Since 1893, the knowledgeable and caring team members of Ayr Farmers Mutual have been providing products and services that provide protection and peace of mind for our Policyholders and the community. What makes us different is our commitment to providing outstanding, personalized customer service. We continually strive to put our Policyholders and our communities first, and to ensure that every individual we serve is treated with fairness and respect. Ayr Farmers Mutual provides training, education, work life balance, wellness opportunities, community contributions and a fun and friendly working environment.
Our team is proud of our culture. We live by our core values and genuinely care for one another and our Policyholders. We celebrate our successes and have a supportive work environment that encourages everyone to be their best. Together, we care for and support our members and community to thrive!
Vice President, Operations
Supporting AFM’s purpose to care for and support our members and communities to thrive, the Vice President, Operations (VPO) provides direct operational leadership for Underwriting, Claims & Loss Prevention, Agent Distribution, and Broker Distribution. This role ensures operational excellence, superior service delivery, and achievement of business objectives across all core operational functions while nurturing a culture of collaboration, connection, and continuous growth. The VPO translates strategic direction into operational execution, empowers teams through performance management, ensures regulatory compliance, and fosters continuous improvement in service delivery.
Working closely with the Chief Operating Officer, the Vice President, Operations contributes to strategic planning, organizational development, and change management initiatives with a strong focus on developing talent and building organizational capability. The position serves as the primary operational leader responsible for day-to-day excellence, resource optimization, connection and operational integration across the organization’s policyholder-facing functions.
Responsibilities
Lead with purpose. Championing Ayr Farmers Mutual’s purpose and values, fostering a culture of service excellence, collaboration, and care across all operational teams
Lead day-to-day operations across Underwriting & Administration, Claims & Loss Prevention, Agent Distribution, and Broker Distribution
Establish priorities, standards, and performance expectations aligned with AFM’s strategic objectives
Monitor operational performance through key strategic objectives to proactively support continuous improvement
Collaborate with the Chief Operating Officer on distribution strategy, channel development, and growth initiatives
Ensure all operational areas meet regulatory requirements and quality standards
Lead, develop, and support succession planning for operational teams
Participate in strategic planning and lead change management initiatives
Monitor and report operational results to senior leadership and the Board as required
Skills and Experience
Significant progressive leadership experience in the property and casualty insurance industry
Strong working knowledge of underwriting, claims, and loss prevention
Experience with Agent and/or Broker distribution models, an asset
Proven ability to translate strategy into operational plans and lead through change
Strong financial acumen, including budget oversight and expense management
Excellent communication and relationship-building skills across internal and external stakeholders
CIP, FCIP, or equivalent designation an asset
Valid driver’s license and willingness to travel approximately 10–15% of the time
Positions available:
1
Why Choose Ayr Farmers Mutual?
Together we care for and support our members and communities to thrive.
We offer a supportive learning environment.
We invest in your growth and celebrate your achievements.
Competitive matching Pension Plan and employer-paid Group Healthcare Benefits Plan, including a Health Care Spending Account.
We offer a hybrid working environment.
Accommodation at Ayr Farmers Mutual Insurance Company
We are committed to a selection process and work environment that is inclusive and barrier free. Human Resources will work with the applicant and the selection committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.
To learn more about Ayr Farmers Mutual, visit our website at https://www.ayrmutual.com/
INTERESTED IN APPLYING?
Please send your resume to: careers@ayrmutual.com
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