Job Description
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other softwareProvide business systems, network and Internet support to users in response to identified difficultiesComputer and technology knowledgeDevice driversNetworking securityDesktop applicationsSupport for persons with disabilitiesProvides awareness training to employees to create a welcoming work environment for persons with disabilitiesSupport for newcomers and refugeesProvides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youthsProvides awareness training to employees to create a welcoming work environment for youthSupport for VeteransProvides awareness training to employees to create a welcoming work environment for Veterans Support for Indigenous peopleProvides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Support for mature workersProvides staff with awareness training to create a welcoming work environment for mature workers Supports for visible minoritiesProvides diversity and cross-cultural training to create a welcoming work environment for members of visible minoritiesWork Term: PermanentWork Language: EnglishHours: 35 to 40 hours per week