Job Description
OverviewHexagon Autonomy and Positioning (A&P) is looking for a Technical Training Coordinator to develop, maintain and deliver complex technical training material for our internal and external customers.In this position, you will manage all aspects of the Customer Support training programme to ensure that our training material is delivered to the highest standards. This role will collaborate closely with other members of the Customer Support team including the Technology and Market Leads, Customers, Sales, Product Management, Project Management and Marketing to help ensure the cohesive and comprehensive delivery of training material.As part of the Specialist Customer Support team reporting to the Content Team Lead, this position will join a high-performing team focused on the creation of meaningful content to help customers self-serve, integrate, and maintain Hexagon A&P products and services efficiently.The Location: This position is based in Calgary, Canada, or Aberdeen, Scotland. Hexagon is a global company with locations around the world that could be considered for the right candidate.ResponsibilitiesAs our Tehcnical Training Coordinator, you would be responsible for:Designing, developing, and managing training and development programmes based on the needs of the customers and the organisationIdentifying training and development needs within the Customer Support Group through job analysis, appraisal schemes and regular consultation with Managers and Technical LeadsCreating and/or delivering a range of training using face-to-face, digital and blended learning optionsEvaluating training and development programmes, and prepare reports for management in areas such as usage, engagement and performanceTriaging and coordinating customer training, education and onboarding requestsDelivering “train the trainer” style courses, encouraging best practise to regional teams delivering training to customersBuilding and maintaining virtual learning content for customersResearching and implementing new technologies and methodologies in workplace learningPromoting a work culture of continuing professional development (CPD)QualificationsMust-Have:3 years related experience in trainingFamiliar with adult learning principles and techniquesExperience developing self-service training materialExperience delivering training material to a variety of audiencesKey Success Factors:Approachable, enthusiastic and highly organizedHigh attention to detail with strong written and communication skillsAbility to analyse, learn and understand complex products, technologies, and conceptsStrong multitasking and prioritising abilitiesSelf-starter and comfortable working individually but know when to ask for helpWork well in a collaborative environmentNice-to-Have:Experience working with Global Navigation Satellite System (GNSS) and INS productsExperience of learning management systemsExperience working directly or indirectly with customersExperience providing best practice courses on how to deliver engaging, informative trainingExperience working with eLearning content creation programs (e.g. Adobe Captivate, Articulate)Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you’re excited about the opportunities this role could bring, we encourage you to apply. For any questions about the role or our company, please email our team at hrrecruitingteam.ap@hexagon.com and we will be pleased to follow up with you. Please do not send cover letters or resumes to this address.The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. You’ll be joining over 22,000 people in 50 countries on the leading edge of your field.This position is with Hexagon’s Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions for assured positioning and autonomy on land, sea, and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division your work will contribute to the operation of our brands NovAtel, AutonomouStuff, Veripos, and Antcom.Applicants who require accommodation in the job application process may contact Human Resources at hrrecruitingteam.ap@hexagon.com.