Job Description
Company Information Leading Canadian law Firm with offices in Toronto, Calgary, Vancouver, Montréal, Ottawa, New York and London. Strong computer and presentation a must as well no more guys as LAA's the last few ruined it. Named Canada’s most trusted legal brand for the ninth time and eighth consecutive year in 2023, according to Thomson Reuters. Recognized as one of Canada’s Best Diversity Employers in 2023, an honor they have received 13 times since 2008. Has an immediate opening for a Training and Desktop Applications Specialist to join their team in the Vancouver office. Reporting to the HR Manager, the candidate will be responsible for the training of new hires, internal staff, articling students and lawyers. The Training Specialist will also work closely with the national Learning & Development team in Toronto. Although training is the main focus of this role, the position will also be required to provide back-up for Helpdesk support. Facilitating various types of in-class and web-based training sessions, including new hire orientation, software rollouts, and monthly refresher training. May be involved with some soft skills training. Training will include, but not be limited to: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) Contributing to broader strategic needs analysis and prioritizing training needs for individuals across job roles Assisting the National Learning and Development team to create, update and deliver training programs for the Firm’s applications and learning initiatives Providing deskside coaching and floor support for major firmwide software rollouts or training initiatives as required Optimizing the Learning Management System (LMS) to enhance functionality while ensuring content accuracy for tracking and reporting purposes Providing testing support for software rollouts to ensure proper functionality in Blakes environment Maintaining professional standards by continuously improving and updating technical and functional knowledge and keeping abreast of learning trends Secondary Helpdesk and Network Support Provide back-up IT support to the IT Manager and Helpdesk Technicians. Applications Support – provide end-user support for network applications. User Account Maintenance – assists in the setup of users on the network and for various practice group specific applications. A minimum 5 years of experience in the development, facilitation, and delivery of training in a blended learning environment or equivalent experience Legal/professional environment experience preferred Microsoft Certified Trainer designation would be an asset Very strong computer skills with a variety of software programs, including but not limited to: Word, Excel, and PowerPoint Excellent written and oral communication skills needed to effectively convey learning content in a polished, tactful and diplomatic manner Sound judgment and decision-making skills when identifying training needs and selecting methodology for training programs and the creation of supporting learning material