-
Job Description
Reference: 1113_1713869709
Posted: April 23, 2024
Opportunity for a Resident Liaison Officer to join the Energy Efficiency and Decarbonisation team in Halifax .
Ideally, you will be an experienced resident liaison officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
Key Accountabilities include:
- To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
- Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
- Personnel must be professional and of the highest standard
- Provide an efficient, courteous and professional service to all telephone callers
- Ensure written correspondence to residents is generated and distributed in line with the programme of works
- Carry out choice events, consultation events and individual consultations with residents regarding future work
- Maintain access to properties, and visit residents' homes at the frequency determined by the scheme
- Manage the Resident's complaints procedures as a point of escalation.
Desirable: CSCS Card / 1st Aid / Driving Licence
Salary: Competitive package, including car allowance or company vehicle
#J-18808-Ljbffr