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Job Description
Location: North York, ON
Contract Duration: 12 months with a possibility of extension
Workplace Type: Hybrid - 2-3 days on-site per week
Working Hours: 40 hours per week (standard office hours)
Hourly Rate: $30-40/hour
Job Title: Technical Writer/Trainer
Job Description:
Position Summary
To prepare Operations and Maintenance (O&M) manuals for company products, and prepare and present technical training courses. To provide technical support to Customer Service when required.
Essential Functions / Key Areas of Responsibility
Area of Responsibility: Technical Writing and Training
- Prepare Operation manuals, Maintenance manuals and User guides for products by researching technical documents, interviewing of technical resources and compiling data into a clear, easy to follow Manual
- Prepare product training materials, collate source information from design and development groups, incorporate internal and customer comments, circulate drafts for input and review and publish the training materials.
- Detailchanges using company Quality Management System procedures
- Report Manual production through draft, review, approval and submittal cycle
- Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the hazard log are documented in the relevant training materials and manuals, as required
- Ensure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log
- Prepare presentation and delivers technical training courses to customers. This includes research, compilation of data into training guides, training aids, and relevant audio/visual course material
- Provide general technical support to the Customer Service department and to customers when required
- Document operating procedures, troubleshooting strategies, preventive and corrective maintenance procedures for distributed systems
- Design, develop and deliver courses for classroom, instructor-led, virtual and e-learning formats
- Respond to Project Lead requests as required
- Provide Bottoms-Up Estimate (BUE) analysis / Estimate to Complete (ETC) review / Request for Quotation (RFQ) estimates to the Project team
- Attend Risk Review Meetings, update Month End Schedules and participate in key Design Review meetings with the Customer
- Support Bids and Proposals group inputs
- Evaluate and report on project Estimates to Complete (ETC) to provide clarity on cost exposures and future labour needs
- Perform Training Needs Analysis (TNA)
- Define the training Solution, based on TNA and Customer requirements. Gathers all necessary information, liaises with technical contributors as appropriate
- Work collaboratively with other training contributors to ensure content completeness and consistency
- Resolve issues and manage feedback loops with students and customers
- Manage the pertinent work processes to ensure on-time delivery with rigorous emphasis placed on continuous-improvement in productivity, cost-effectiveness, quality and customer satisfaction
- Provide support to assigned projects in all aspects of training and documentation. This includes defining resource requirements and outlining budgets as they relate to course and manual development
- Track assigned projects and provide/update regular reports on project status to Training Manager and key stakeholders
- Review hours/progress of percent complete for the Operations/Maintenance team per project to ensure they have enough hours and are not overrunning activities and advise Training Manager
- Conduct separate weekly/bi-weekly meetings with Training Manager to advise on issues withproject deliverables schedule and hours
- Participate in project meetings, interfacing with Customer, Project Manager and planner/schedulers
Minimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language
- 3 to 5 years of relevant experience in preparing technical documentation and delivering technical training
- Technical training experience with complex systems and solutions
- Provide didactic skills, knowledge and teaching methods
- Strong professional writing skills
- Ability to explain and describe complex technical concepts to a varied audience
- Ability to analyze and interpret hardware/software/system specifications and documentation
- Excellent knowledge of railway industry and technology
- Experience with Interlocking systems
- Experience knowledge of Communications-Based Train Control (CBTC)
- Signaling Relay circuit analysis
- Flexibility to achieve training objectives
- Excellent command of written and spoken English
- Superior Customer service and presentation skills
- Strong organizational skills and highly detailed oriented
Preferred Qualifications
- Electrical Engineering degree or equivalent degree.
- Diploma in Electronics/Technology or equivalent railway industry experience.
- Certification in Adult Learning Principles and Project Management would be an asset.
- Project management experience is an asset.
Physical Demands
- Include the amount of time on physical activities and whether the job requires that weight be lifted, that force be exerted, or has specific vision requirements, etc.
- Normal Office/Work From Home environment, occasional travel to customer locations.