Job Description
Location: North York, ONContract Duration: 12 months with a possibility of extensionWorkplace Type: Hybrid - 2-3 days on-site per weekWorking Hours: 40 hours per week (standard office hours)Hourly Rate: $30-40/hourJob Title: Technical Writer/TrainerJob Description: Position SummaryTo prepare Operations and Maintenance (O&M) manuals for company products, and prepare and present technical training courses. To provide technical support to Customer Service when required.Essential Functions / Key Areas of Responsibility Area of Responsibility: Technical Writing and TrainingPrepare Operation manuals, Maintenance manuals and User guides for products by researching technical documents, interviewing of technical resources and compiling data into a clear, easy to follow ManualPrepare product training materials, collate source information from design and development groups, incorporate internal and customer comments, circulate drafts for input and review and publish the training materials.Detailchanges using company Quality Management System proceduresReport Manual production through draft, review, approval and submittal cycleLiaise with the safety group and RAMs to ensure that all warnings and cautions listed in the hazard log are documented in the relevant training materials and manuals, as requiredEnsure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard LogPrepare presentation and delivers technical training courses to customers. This includes research, compilation of data into training guides, training aids, and relevant audio/visual course materialProvide general technical support to the Customer Service department and to customers when requiredDocument operating procedures, troubleshooting strategies, preventive and corrective maintenance procedures for distributed systemsDesign, develop and deliver courses for classroom, instructor-led, virtual and e-learning formatsRespond to Project Lead requests as requiredProvide Bottoms-Up Estimate (BUE) analysis / Estimate to Complete (ETC) review / Request for Quotation (RFQ) estimates to the Project teamAttend Risk Review Meetings, update Month End Schedules and participate in key Design Review meetings with the CustomerSupport Bids and Proposals group inputsEvaluate and report on project Estimates to Complete (ETC) to provide clarity on cost exposures and future labour needsPerform Training Needs Analysis (TNA)Define the training Solution, based on TNA and Customer requirements. Gathers all necessary information, liaises with technical contributors as appropriateWork collaboratively with other training contributors to ensure content completeness and consistencyResolve issues and manage feedback loops with students and customersManage the pertinent work processes to ensure on-time delivery with rigorous emphasis placed on continuous-improvement in productivity, cost-effectiveness, quality and customer satisfactionProvide support to assigned projects in all aspects of training and documentation. This includes defining resource requirements and outlining budgets as they relate to course and manual developmentTrack assigned projects and provide/update regular reports on project status to Training Manager and key stakeholdersReview hours/progress of percent complete for the Operations/Maintenance team per project to ensure they have enough hours and are not overrunning activities and advise Training ManagerConduct separate weekly/bi-weekly meetings with Training Manager to advise on issues withproject deliverables schedule and hoursParticipate in project meetings, interfacing with Customer, Project Manager and planner/schedulersMinimum Requirements: Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language3 to 5 years of relevant experience in preparing technical documentation and delivering technical trainingTechnical training experience with complex systems and solutionsProvide didactic skills, knowledge and teaching methodsStrong professional writing skillsAbility to explain and describe complex technical concepts to a varied audienceAbility to analyze and interpret hardware/software/system specifications and documentationExcellent knowledge of railway industry and technologyExperience with Interlocking systemsExperience knowledge of Communications-Based Train Control (CBTC)Signaling Relay circuit analysisFlexibility to achieve training objectivesExcellent command of written and spoken EnglishSuperior Customer service and presentation skillsStrong organizational skills and highly detailed orientedPreferred QualificationsElectrical Engineering degree or equivalent degree.Diploma in Electronics/Technology or equivalent railway industry experience.Certification in Adult Learning Principles and Project Management would be an asset.Project management experience is an asset.Physical DemandsInclude the amount of time on physical activities and whether the job requires that weight be lifted, that force be exerted, or has specific vision requirements, etc.Normal Office/Work From Home environment, occasional travel to customer locations.