Job Description
Job Title: Team Leader - Administrative Services
About HVE Healthcare Assessments
HVE Healthcare Assessments is an industry leading provider of Independent Medical Assessments. HVE is well known for its client-focused culture and its commitment to quality and integrity. We are unwavering in dedication to our customers and providing timely, impartial and defensible assessments and reports.
Founded in 1994, HVE Healthcare Assessments is a privately held, Canadian company. We have been providing independent health services to private and public sector organizations since our inception. We remain one of the few independently owned and operated service providers within our industry.
Job Objective: To manage the day-to-day activities of the administration team, ensuring efficient operations and compliance with HVE Healthcare’s policies and procedures. The Team Lead will also provide support to offsite offices, facilitate team meetings, assist in training and development, and perform various administrative tasks.
Operational Management:
Oversee and manage the daily operations of the administration team.
Travel to offsite offices for coverage and general support as needed.
Ensure that all work is completed in accordance with HVE policies and procedures.
Team Leadership and Development:
Communicate expectations, goals, and feedback to the team regularly and actively resolve any concerns or issues.
Recognize and reward good performance, provide constructive feedback, and encourage professional development.
Compliance and Administration:
Ensure team compliance with HVE’s policies and procedures.
Perform various administrative tasks such as answering telephone calls, processing file information, and finalizing reports.
Assist the Admin Manager with training new team members and providing training on new procedures or procedural changes.
Support and Coordination:
Assist the Admin Manager in organizing and scheduling coverage for the head office and other HVE offices.
Assist in organizing and scheduling coverage for weekend assessments or assessments beyond core hours.
Support the Admin Manager with audits of team performance and departmental objectives.
Assist in stocking and delivering supplies to all HVE offices.
Help the Admin Manager approve time sheets and time off requests.
Provide support and assistance as required.
Respond to customer complaints/issues from claimants and assessors.
Provide support to other departments as needed.
Perform work-related errands such as office supply runs.
Ensure that assessment centres are maintained in an orderly manner.
Perform other miscellaneous duties as assigned.
What We Offer
● $60,000 Annually + annual management performance bonus
● 3 Weeks of Paid Vacation + 6 PTO days (Paid Time Off).
● Incurred travel expenses (i.e. mileage and Hwy 407, to offices other than Vaughan)
● Benefits - Extended Healthcare, Dental & Vision, and Mental Healthcare.
● Casual Dress Code.
● Hybrid, working in the office 60%-70%
Required skills and qualifications:
8+ years of industry experience and 3+ years of leadership experience
Driver’s licence and ability to attend off-site offices as needed
Expertise in Office 365 applications, Google workspace, Zoom
Strong ability to adapt to new technology and software
Preferred skills and qualifications:
Excellent communication, interpersonal and problem-solving skills
Strong leadership and organizational skills
Excellent analytical and decision-making acumen
Ability to work well independently, as well as within a team environment
Ability to work in a fast-paced environment with many interruptions and multiple priorities
Organized, accurate and dependable
Emergency First Aid / CPR certification an asset
Reporting To: Administrative Manager
Hours: 8:30 AM – 5:30 PM Monday to Friday or 8:30 AM – 5:30 PM Tuesday to Saturday, and additional hours as needed
Breaks: 1 hour unpaid lunch
HVE Healthcare Assessments is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). HVE Healthcare Assessments is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Human Resources will work with applicants requesting accommodation at any stage of the hiring process.
HVE Healthcare Assessments values the diversity of people and communities and is
committed to excellence and inclusion. We welcome all qualified individuals to apply to any opening within the organization.