Job Description
Team Lead-Project ManagerAlexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial and government industries with translation solutions that elevate the way they do business.Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success.We have built best-in-class Artificial Intelligence (A.I.) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.Position SummaryThe Team Lead-Project Manager is the front-line relationships manager charged with preserving, improving client and resource relationships. Alexa Translations partnerships are typically long term in nature and managing the existing client relationships and striving for an always improved client experience is the main focus.The Team Lead-Project Manager enables his team members to successfully manage their respective projects and acts as the escalation point and subject matter expert for any questions and guidance for his team as well as the main coordination between his team and other departments within Alexa.Principle Responsibilities and DutiesEverything we do in project management is done through the lens of providing exceptional customer experience. In order to accomplish this, the Project Manager is fully responsible for the entire life cycle of the client experience for all projects in his/her area.Project PlanningThe smooth execution of a project depends to a large degree on good planning and ensuring that all stakeholders are in full agreement as to process, budget, timelines, deliverables as well as the agreed method of communication during the project as well as between project cycles.For a project manager in the translations business, the proper education of the client is an integral part.The careful planning and selection of all resources needed to deliver the project within the timelines and within budget.ExecutionThe project manager oversees the execution of his own projects as well as the projects executed by his team members and is ultimately responsible to keep all stakeholders informed and aligned as to timelines, details, and any needed coordination throughout the execution phase.Project completion and follow upUpon successful completion and delivery of the project, the Project Manager ensures that any follow up calls are done with the involved stakeholders.Client RelationshipFor any recurring and/or contracted clients, the Project manager is fully responsible for maintaining the relationship with the clients and all requesters. Here again the Snr project manager ensures that all prep work, agreements and planning is done well ahead of the start of project execution.Management Duties:The Project Manager is responsible for the production and continuous improvement of the team that works under him/her. He/She also plays an integral part in the improvement and development of your processes and we expect a project manager to always have an innovative point of view as to how things could be improved to deliver an even greater experience for all involved.QualificationsEducation:College diploma, university degree or equivalentBilingual (English/French) mandatory requirementExperience and Proficiencies:7 + years of experience in Localization Project ManagementTechnical, communications or SaaS industry experienceExperience dealing with middle managers and senior managers in client/partner relationships #Li-hybrid