Job Description
Job Description: Do you have a natural ability for people management and a passion for providing an extraordinary customer experience? Can you mentor a team to champion a relationship of trust and confidence with customers and amongst each other? Then we have an excellent opportunity for you. We are currently hiring for the position of Manager, Customer Experience I where you will build, guide and inspire a team to accomplish personal development objectives.(ads1) Job Responsibilities:Maintain optimal employee scheduling to meet customer demands and compliance requirements; resolve and recommend improvements in daily operations to achieve operational excellenceHandle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch in common areas in line with marketing and regulatory guidelinesMentor the team on resolving customer complaints and offering personalized advice while enabling the senior service team to act as a point of escalation in ensuring every interaction is legendaryCoach the team to ensure customer issues are handled in a timely way, appropriately and consistent with customer problem resolution guidelinesLiaise with partners to provide customers with the best banking solutions to their financial needsKeep the team updated about end-to-end processes, policies, procedures, TD’s Code of Conduct and Ethics, emerging issues, trends, and industry regulations to offer the best customer experienceBuild and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completedHelp build an informative and fair work environment by sharing skills and knowledge, promoting open dialogue and motivating teamJob Requirements:A dedicated people manager who can coach and handle a team for effective customer experienceA self-initiator with strong organizational, planning and time management skillsSound knowledge of processes management, business and operational functions including banking solutions and conceptsUndergraduate degree with over 2 years of relevant work experienceA dynamic leader with strong influential skills to delegate duties and work expertly with customers and employees in a fast-paced work environmentTactful communicator who can exchange ideas and customer information in a concise and logical wayProficiency in software tools including MS Office, and internet applicationsJob Details: Company: TD BankVacancy Type: Full TimeJob Location: Sarnia, ON, CAApplication Deadline:N/A(ads2) Apply Hereinstantcareers.net#J-18808-Ljbffr