Job Description
Job Description:
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.
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Job Responsibilities:
Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Job Requirements:
Strong administration, organizational, planning and time management skills to work in a fast-paced environment
High School Diploma with over 1 year of relevant experience
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
Undergraduate degree or equivalent is an asset
Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Job Details:
Company: TD Bank
Vacancy Type: Full Time
Job Location: Kitchener, ON, CA
Application Deadline:
N/A
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