Job Description
Job Description: Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process(ads1) Job Responsibilities:Support the timely and accurate completion of business processes and proceduresContribute to business objectives for Operational ExcellenceKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsBe knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigationAssume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateEnsure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulationsProtect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessaryMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteAcquire and apply expertise in the discipline, provide guidance, assistance and direction to othersPrioritize and manage own workload to meet SLA requirements for service and productivityIdentify, suggest and actively participate in process improvement opportunitiesIdentify, recommend and effectively execute standard practices and procedures applicable to insurance claimsJob Requirements:You demonstrate good listening skillsCIP courses an assetYou possess excellent customer service skills and are dedicated to meeting the expectations of internal and external clients.You are able to effectively analyze and identify discrepancies or gaps in data and reportsYou have clear and professional written and verbal communication skillsPost-secondary education in health (kinesiology/health sciences) or insurance preferred3+ years relevant experienceCollege/ University degreeYou demonstrate excellent investigation skillsYou are able to negotiate win/win outcomes when possibleJob Details: Company: TD BankVacancy Type: Full TimeJob Location: Markham, ON, CAApplication Deadline:N/A(ads2) Apply Hereinstantcareers.net#J-18808-Ljbffr