Job Description
Talent Acquisition Manager (BPO/ Contact Center) - East Ontario IGT Solutions is looking for Talent Acquisition Manager (BPO/Contact Centre), this role will be responsible for Talent Attraction, providing end-to-end recruitment, sourcing, screening and on-boarding candidates. Manager - Talent Acquisition will also be responsible for stakeholder management & process improvement. Key Responsibilities Responsible for Talent Attraction, providing end-to-end recruitment, sourcing, screening and on-boarding candidates & adhering compliance activities e.g. BGV completion, drug test etc. Meeting hiring targets, salary budgets, cost per hire and SLAs as per the defined plan Develops sourcing plans through low cost channels and executes sourcing activities Conducts interviews, coordinates with line interviewers & doing negotiation Prior experience in BPO/Contact Centre hiring is required Rolling our offers and contracts Identifies opportunities to improve processes and tools to meet recruitment targets Manage campaigns effectively and ensuring that the numbers of candidates being assessed reflects business requirements and that suitably qualified candidates are delivered on time. At least 10+ years of relevant recruitment/sourcing related experience. Previous experience in any ATS is preferred (Taleo, Success Factor etc.) Personal Style Enablers: Strong communications skills Strong interpersonal skills to effectively build relationships and establish trust, respect, competence, and confidence among peers, associates and applicants Solutions-focused, able to sort through information and develop solutions quickly Comfortable with uncertainty, ambiguity and constant change, yet able to set priorities and execute on assignments Detail oriented with practical approach to problem solving Able to manage high volume workload and have a flexible approach It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.