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Job Description
Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are looking for an organized and motivated individual to join our dynamic team as a Senior System Administrator for our Brampton, ON office.
Responsibilities:
- Oversee the day-to-day IT operations for your teams, ensuring you and your team implement and follow our set of best practice operating procedures
- Manage the documentation and ensure all documentation remains current and up to date
- Monitor the SLAs and ensure SLAs are continuously and routinely met
- Routinely monitor and manage your groups defined KPIs
- Work closely with the Mobile Mentor Managed Services Engineering team assisting with customer onboardings, managing escalation support request to our subject matter experts, and working closely with the Technical Account Management team
- Serve as the escalation manager for high profile incident management
- Ensure you and your team build a strong working relationship with your teams
- Routinely provide the Senior Leadership team with reports & other data points as requested
- Follow the proper ITIL service delivery model, enabling us to scale with repeatable and predictable results
- Continuously monitor and measure key service delivery metrics and react to key data points as required
- Promote a work environment for your employees and others around you that encourage on-going professional development
Requirements:
- Solid knowledge of IT services for the SMB market (specifically Microsoft applications and services, e.g. Microsoft 365, Windows 10, Azure, etc.)
- Hands-on experience managing and administering Windows Servers, Active Directory, Azure or other cloud workspace environments.
- Hands-on experience managing VMWare environments, Zerto, Veeam etc.
- Experienced supporting and troubleshooting SMB networks, switches, routers, WIFI networks, firewalls
- Familiar with Azure AD and Exchange online.
- Experienced with cloud backup technologies, such as Azure AD, Datto, Veeam, etc.
- Past experience working with endpoint and end-user security tools and services, such as A/V, Microsoft defender, EDR, Knowbe4, etc.
- Prior experience with process management and familiar with the ITIL foundation
- A understanding of the business impact of operations issues and the ability to identify, create and execute a remediation plan
Must Have
- Strong analytical and technical problem-solving skills
- The ability to mentor others and help others develop their skillsets
- A passion for learning and embracing new technology
Nice to have
- Experience working with SMB networking technologies, such as, Cisco Umbrella, Cisco ASA, VMWare, Zerto, Citrix etc.
- Familiar with virtualization and cloud desktops
- Prior automation and scripting experience a huge plus