Job Description
All successful candidates are required to reside within commuting distance of our Langford/Victoria office location. Plexxis does not offer remote work opportunities.Salary Range: $61,500.00 - $102,245.00Purpose:A professional customer facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient and friendly manner. This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions. Duties & Responsibilities:Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) systemBe proactive in recognizing and efficiently resolving issuesAs required, diagnose and trouble-shoot issues post implementation software questions & issuesLog all Service Desk issuesIdentify and escalate situations requiring urgent attentionSuccessfully interact with customers - offering support, training and presentationsProactively reach out to customers for provision of support via telephone and emailAs “voice-of-the-customer”, communicate customer recommendations and concerns to the Project Manager & Account Manager Team leaders and the Programming CoordinatorKnowledge & Experience:Good Microsoft Office skillsStrong communication skillsGood organizational and time management skillsStrong problem-solving skillsStrong interpersonal skillsEligible to work in CanadaOther Skills & Qualifications: (are a plus but not required) Customer Care Experience General accounting principles College or university degree in one of the following: Business, accounting Experience preferred but not required: Estimating, construction estimating software, digital takeoff / computer screen takeoff, project management, construction management software, construction accounting software and financial reporting for the wall and ceiling industryWhat’s it like working at Plexxis?The dress is casual, but our commitment to quality is not. At Plexxis, the working environment is a social one - built on mutual respect and collaboration. We are a team of extremely hard-working individuals who have a steadfast dedication to delivering amazing results to our clients. As such, we make it a point to provide each of our employees with the tools needed to do their job well, including:Competitive SalaryBenefitsCompany gym A games roomA commercial themed theatreLarge, fully functional kitchen, dining area, BBQ and outdoor patio including lake viewsAccess to local walking trails, parks and beachesPaid after hoursOur team genuinely appreciates each other and there is an authentic camaraderie and support network. About Plexxis Software:The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system. Since 1999, our sole focus has been dedicated to the wall and ceiling trade – a focus that has brought together an extraordinary wealth of knowledge, experience and expertise. From technology engineers, trainers and consultants, we have assembled the “right” people, the “right” product and the “right” service to deliver solutions unmatched in quality and customer focus.Are you the perfect fit? Do you wish to;Work with a small, tight-knit group of hard-working, dedicated and fun individualsEnjoy the atmosphere of a rapidly growing, high energy company with an entrepreneurial spiritBe on the winning team - poised to emerge as the global leaderBe challenged in the workspace, in the fitness room or even the billiards CaféLose the stuffy environment (and politics) of “big corporate” and focus on delivering what the competition calls “impossible”Growth. Learning. Opportunity.