Job Description
POSITION TITLE: SUPPORT ANALYSTPOSITION LOCATION: OWEN SOUNDDEPARTMENT: INFORMATION TECHNOLOGYUNION AFFILIATION: NON-UNIONSTATUS: PART-TIMEWAGE RATE: $30.49 – $35.15Position SummaryReporting to the Manager, the Support Analyst is responsible for providing first contact problem solving of information systems issues. The Support Analyst is responsible for supporting sites within GBIN as well as monitoring of WAN/LAN, performance of system back-ups and contacting vendors as appropriate. Additional responsibilities include coordinating/monitoring user access control and security, conducting testing of IT programs and processes and special projects as assigned.Qualifications / Skills / Abilities:Required3 Year degree or diploma in Computer Science or equivalent experienceMinimum 1yr Help Desk experience in an IT service environmentAbility to troubleshoot and probe to conduct accurate analysis of issuesKnowledge of computer operations, system and network monitoring, hardware and softwareOperational experience, including ongoing monitoring and corrective and preventative follow-upsKnowledge of health industry standards for Electronic Information securityAbility to follow procedures and document problemsAbility to work independently with little supervisionDemonstrated ability to work under pressure, prioritize and deal with multiple conflicting demandsAvailability for shift workDemonstrated ability to attend work on a regular basisRecent satisfactory performance and attendance recordsAdherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassmentAdvocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safetyat Brightshores through patient safety knowledge, skills and attitudesPreferredExperience and current appropriate certification in Microsoft, AIX or Oracle and CernerApply Online * Name (First, Middle Initial, Last) * Email * Resume * Available for shift work if Required: Yes No * Date Available * Telephone* * Address * Are you eligible to work in Canada?* Yes No * Were you previously employed by us?* Yes No * Is there anything that would prevent you from performing the essential duties of the job(s) for which you have applied? * Yes No * Have you ever been convicted of a criminal offense for which you have not received a pardon? * Yes No * How did you hear about Brightshores Health System? Brightshores Website Other Website NewspaperMagazine Job Fair Another Employee (Referral) Word of Mouth Facebook Twitter Poster/Bulletin Other * Other Work Related Skills - Describe any skills, training or experience (including volunteer work) that may relate to the position applied for: As a condition of employment, I understand that proof of COVID-19 vaccination (2 doses) is required to be submitted to the Hospitals Occupational Health and Safety department upon hire. Yes No * *Acknowledgment - I agree to all conditions above Yes No