Job Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic, and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters, or Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture. We are Canada’s Cultural Department Store We seek to ignite creativity and innovation every day We give back to the communities in which we operate The Process Improvement Manager cultivates an environment that promotes authentic, best-in-class employee and customer experiences across our Brampton Campus and is guided by our culture and our mission of shipping joy and knowledge. The role of the Process Improvement Manager will support Indigo’s Supply Chain, leading continuous Improvements among Retail and Ecom distribution centers and developing frameworks, processes and structures that best support the Supply Chain's short and long-term goals and objectives. Your role as a Manager is one of collaboration, innovation, inspiration, support, and coaching, and in doing so, you help to create and sustain a high-performing culture. KEY PERFORMANCE METRICS Completion of all project deliverables on scope and on time Lead the effort to leverage best practices and standardize processes and procedures across the DC Network to support customer expectations and business objectives. Driving consistency in both our Online and Retail facilities (Process, Goals, SOPs, and Results) Supporting and influencing by overseeing adherence to Health & Safety policies & procedures Knowledge and experience with root cause analysis methods and principles and implementing appropriate solutions. Understand the impact of changing external environmental factors (competitive, regulatory, technical, etc.) Stay current on industry innovation and best practices within Supply Chain Establish strong partnerships with business units to foster successful continuous improvement initiatives. Build trust with colleagues and business partners by demonstrating consistent communications and actions. Collaborate with others to drive flexible and iterative solutions quickly and easily Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself Help others see the impacts of their efforts and proactively engage other functions to get input Communicate to all levels of the organization, including executive level Encourage others to freely share their point of view and be open to feedback Assist in coaching & mentoring associates in their Lean Thinking journey and help drive a culture of continuous improvement. Assist in coaching & mentoring associates in their Lean Thinking journey and help drive a culture of continuous improvement. Celebrate the diversity of thought and have an open mindset Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes Director, Distribution Centers Vice President, Supply Chain All Departments within the Online & Retail Distribution Centre Supply Chain Team Work Experience / Education / Certifications ~ University Degree (preferably in logistics /Supply chain / Business) or equivalent job experience ~ 7+ years experience in Supply Chain Proficient in Microsoft Office (high-level Excel / Access knowledge) Proficient in Data analysis Knowledge of SAP EWM is an asset The position requires a well-organized individual with high energy, practical communication skills and, of course, a passion for this business and the principle upon which it is built Available to work a flexible schedule to support various shifts At Indigo, we are committed to our communities, customers, and each other; We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.