Job Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.Job SummaryReporting to the Account Director, the Strategic/Key Account Manager will work closely with an assigned customer to develop long-term business relationships and execute on strategic business priorities. They will be responsible for driving a positive customer experience by acting as a principal contact for regional customer leads, and leading cross-functional teams to align internal priorities with external initiatives that further develop our strategic partnership and ensure business continuity. The Strategic Account Manager will be responsible for achieving sales and business objective targets, while identifying and implementing new opportunities to drive growth & collaboration across varying levels of the organization and assigned customer.Specific ResponsibilitiesSupports and maintains a formal account plan and ensures alignment on priorities between customer and McKesson through regular joint business meetings and compliance to contractual commitments.Serves as the subject matter expert for their assigned customer, maintaining full knowledge of account requirement and needs. Measures, analyzes, and assesses key performance metrics to drive growth, support customer development and strengthen partnerships.Thrives in a fast-paced environment managing both proactive initiatives and reactive events on overlapping timelines. Provides creative solutions to complex issues, leading & contributing to stakeholder and customer alignment.Champions and aligns McKesson cross-functional resources & stakeholders to identify opportunities and align on solutions that support the delivery of the joint business plan. Interacts with varying levels of management to gain alignment and build impactful working relationships.Understands and promotes McKesson’s full line of products and services solutions to identify novel business and partnership opportunities.Understand, evaluate, and interpret data to accurately summarize information and provide valuable insights to customer.Review all program documentation prior to release to the client.Monitor performance against service level agreements and develop plan for corrective action.Ensure accurate and timely delivery of reports.Responsible for defining scope of projects with client and providing to internal teams.Ensure proper storage of program materials for audit readiness; support internal and external audits.Provide inputs to program invoices and/or approve invoices.Maintain customer budgets and monitor program profitability against plan.Qualifications and Education RequirementsBachelor’s degree in relevant discipline or equivalent experienceMBA (asset)5+ years of professional experience, pharmaceutical or CPG (Consumer Packaged Goods) experience (asset)2+ years of progressive management/ supervisory experience (asset)Ability to travel 10-15%.Essential SkillsExperience with professional client relationship building and managementAbility to understand clients business and needsAbility to plan and strategizeAbility to influenceResults-based approachExcellent written and oral communicationExcellent listening and ability to ask questionsAptitude for public speaking and ability to make presentationsStrong organizational/ time management abilityGood attention to detailGood Project Management; problem solving; and analysis approach.#LI-JT2We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.Our Base Pay Range for this position$86,600 - $144,300McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.Join us at McKesson!