Job Description
TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.
About TCS
Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
About the client
A global energy leader ranked in the top 5 in Fortune 500. With a commitment to innovation and sustainability, they drive advancements in oil, gas, and renewable energy technologies. Join us in serving this world-renowned client, where your talents shine. We’re looking for passionate individuals to contribute to their mission.
Must have skills:
• ITSM ServiceNow knowledge is must.
• Excellent communication skills and customer handling etiquette.
• Previous Desktop, Mobility Support and inventory management experience is required.
• Strong knowledge of Industry leading Inventory management tools.
• MCP (Operating System) certification will be desirable.
• An ITIL V3 Foundation qualification is preferable.
Roles and responsibilities:
• Managing stock levels, receiving stock, adding to, and updating HAM as needed, following Stockroom/Workroom Global guidelines, collecting assets, sanitation of returned assets, recertification of excess assets, and the disposition of end-of-life assets. Perform auditing of stockrooms and asset investigation as required.
• Utilizing the ticketing systems SNOW in an efficient and productive manner. Monitoring, assigning, noting, and resolving tickets within SLA. Perform all administrative duties as required.
• Performing physical inventory counts periodically to ensure the data records match the actual inventory levels.
• Collecting and analyzing historical data using statistical tools to forecast demand for different products
• Determining the safety stock levels to reduce the risk of stock outs during unusual periods of supply and demand.
• Publishing support documentation to assist staff with requests for information & provide staff training if required.
• Knowledge of Active Directory, Enterprise Software’s and Networking.
• Effective queue and ticket management in Service Now
• Knowledge of industry leading inventory tools
Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2 week period. We invite you to continue to apply for other opportunities that match your profile.