Job Description
We’re looking for a Staff Business Systems Analyst to be part of our Revenue Operations (RevOps) Department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
The Revenue Operations team sits strategically at the unification of people, process, technology, and data. They work to drive a buyer centric go-to-market strategy and enable the ability for Jobber to engage with the right person, at the right time, in the right way. The team consists of roles that contribute to a whole that is much greater than the sum of its parts.
The role:
Reporting to the Manager, Revenue Technology, the Staff Business Systems Analyst enables revenue teams to execute effectively at scale by bridging needs with creative and powerful technology solutions. You’ll be responsible for optimizing revenue systems and associated processes & data through revenue tooling initiatives that improve customer facing teams ability to drive revenue, customer acquisition, and gross profits.
You will become an expert in how our company operates and how we leverage our revenue systems across our revenue teams.
This role will also be a key ambassador in raising awareness, support and acceptance for all data being used across the customer journey. You will have opportunities to work alongside Data Science, Product, Engineering, Marketing, Finance, Sales, Security and Customer Success. You will also be a mentor for the rest of the business systems analysts and help them develop in their craft.
Responsibilities:
- Work on the most complicated or critical technical projects that the Revenue Operations team takes on.
- Own and contribute to maintaining an effective agile methodology across technical initiatives.
- Provide mentorship to other business systems analysts and help them develop in their craft.
- Partner with revenue operations managers to understand go-to-market objectives and translate those objectives into revenue tooling requirements.
- Facilitate, design, and document business systems requirements and end user acceptance criteria for future state tooling functionality.
- Manage system testing and end user acceptance testing across the revenue tool stack, including but not limited to: Salesforce, HubSpot, Zendesk, Intercom, Regal, Ring Central, Tableau, Gong, etc.
- Maintain in-depth knowledge of existing end-to-end tool-sets, including technological capabilities, limitations and dependencies.
- Partner with cross-functional teams to support the development of revenue tooling solutions.
- Act as the Subject Matter Expert on Jobber business processes for customer facing teams, Salesforce/HubSpot out-of-the-box functionality, Salesforce/HubSpot capabilities, and the Salesforce/HubSpot product roadmap that can be leveraged to support Jobber’s business processes.
- Support the business stakeholders on revenue tooling change management and adoption.
- Discover, develop and share best practices within defined processes and technology.
Qualifications:
- 5+ years of hands-on experience of Salesforce/HubSpot implementation experience and knowledge of Salesforce.com, data migration, data cleansing, and application integration.
- Salesforce/HubSpot admin and/or business analyst certification.
- Deep Understanding of the Salesforce/HubSpot product suite.
- Strong knowledge of sales, marketing, and customer success functions.
- Hands-on experience with the configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages.
- Proven experience as a business analyst and admin role leading enterprise-scale CRM and MAP projects.
- Deep expertise in Salesforce/HubSpot Platform functionality and best practices.
- Proficient with Agile and Scrum methodologies.
- Creative problem solver, willing to explore new ideas.
- Excellent communicator with both business leadership and deeply technical team members.
- Ability to prioritize and own numerous, and competing high-priority asks.
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