Job Description
Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.
Recognized as a Shopify Plus partner.
Expertise in headless and composable technologies.
Diverse B2C and B2B planning and implementation experience and a deep understanding of both markets.
Integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity.
Member of Umbrella-Incorporated, a business consulting firm, Tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology.
About the role
- Describe the role and team the candidate will be joining
What you'll do and what we're looking for:
Zuora Expertise and Configuration
1. **Zuora System Setup and Configuration**
- Expertise in setting up and configuring Zuora environments to support subscription management, billing, and financial operations efficiently.
- Ability to configure and manage Zuora's product catalog, including complex pricing models and discount strategies.
3. **Customization and Workflow Automation**
- Skills in customizing Zuora to fit business needs, including custom fields, workflows, and automation rules.
1. **Shopify Integration**
- Experience in integrating Zuora with Shopify, ensuring seamless data flow and functionality between e-commerce and billing systems.
2. **ERP Integration**
- Proven ability to integrate Zuora with ERP systems, facilitating coherent operations across finance, inventory, and customer management.
3. **API and Middleware**
- Strong knowledge of API development and middleware solutions for connecting Zuora with various systems and ensuring data integrity.
Problem-Solving and Innovation
1. **Analytical and Problem-Solving Skills**
- Demonstrated ability to analyze complex issues, ideate solutions, and resolve configuration or integration challenges effectively.
2. **Proactiveness and Initiative**
- Shows initiative in identifying potential issues or opportunities for improvement and actively seeks to address them.
3. **Continuous Learning and Adaptation**
- Capacity to rapidly learn new technologies and adapt to changes in tools, platforms, and best practices.
Team Collaboration and Leadership
- Ability to work collaboratively within a team, sharing knowledge, and contributing positively to team goals.
2. **Communication Skills**
- Excellent communication abilities, capable of explaining technical details to non-technical stakeholders effectively.
3. **Mentorship and Knowledge Sharing**
- Willingness to mentor junior developers and share expertise to uplift the team's overall skill set.
Project Management and Client Engagement
1. **Project Management Skills**
- Strong organizational skills to manage multiple tasks or projects simultaneously, with a track record of meeting deadlines.
2. **Client Communication**
- Ability to engage with clients, understand their needs, and provide solutions that meet or exceed expectations.
3. **Feedback Implementation**
- Openness to receiving and acting on feedback from both team members and clients to improve outcomes.
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