Job Description
Job Description:
Enterprise Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for working closely with strategic partners across the business to drive transformational process improvements. Key responsibilities include managing multiple projects, designing or re-designing processes, technology enhancements, executing complex changes while understanding the upstream and downstream impacts. Job expectations include the ability to communicate with business partners to provide ongoing updates, prioritizing effectively, and resolving escalations.
Digital Fraud Policy Sr. Strategist:
Conceptualize, design, and implement fraud and/or claims prevention strategies; understand and quantify risks associated with new or proposed process or procedural changes, new products or programs, or changes in business conditions. Document and implement industry best practices; lead cross-functional initiatives within the fraud and/or claims Space. Work with internal clients to understand, quantify and balance the relationship between revenue, cost and losses (risk vs. reward) and establish communication forums with internal clients and business partners.
Responsibilities:
Coordinates with business partners to analyze, implement, and update processes by utilizing sound process improvement, technical enhancements, models and techniques (e.g., Six Sigma, Agile)
Drives cross-functional initiatives in partnership with Operations, Risk Management, Analytics, Investigations, and other partners within the bank to implement changes to better detect, deter, recover and/or prevent fraud and minimize losses
Participates and/or leads the Universal Change Risk Assessment (UCRA) development for relevant projects and ensures adherence to all change management policies and procedures
Integrates best practices with system enhancements and/or process design to ensure continuous process improvement
The Digital Fraud Policy Sr. Strategist will support efforts to identify fraud prevention opportunities and solutions. The candidate will be responsible for developing and documenting fraud policies across Digital products.
Selected candidate will also collaborate and partner with key stakeholders in product, strategy, servicing, detection, authentication, operations, and claims, and review and understand the latest fraud trends and recommend solutions to mitigate losses
Evaluate incoming claims and high dollar defects to identify gaps/opportunities
Summarize and complete write ups on high dollar defect accounts
Document and evaluate existing/new fraud policies Understand internal systems and processes to understand how they interact in order to identify opportunities to reduce fraud losses
Lead the partnership with product teams to drive strategic discussions around business performance, initiatives, and emerging threats
Required Qualifications:
• 2+ years of Fraud/risk management experience
•Advanced PowerPoint and Excel skills
•Excellent written, verbal, and interpersonal communication skills
• Self-motivated and possess the ability to work in a fast paced environment and deliver action results quickly
•Ability to engage across lines of business and with senior level executives
• Experience with design and implementation of new processes and/or products
• Experience with developing policy and/or technology requirements for initiatives
Desired Qualifications:
• Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)
• Experience in Six Sigma, Lean, Agile, JIRA
•Basic technical skills in SAS/SQL
Skills:
Business Process Analysis
Change Management
Policies, Procedures, and Guidelines Management
Process Design
Process Simplification
Business Case Analysis
Customer Experience Improvement
Performance Management
Presentation Skills
Technical Documentation
Collaboration
Critical Thinking
Executive Presence
Hiring and Onboarding
Process Mapping
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
#J-18808-Ljbffr