Job Description
TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.About TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.Required Skills: • AWS Designer with IVR and Lex Bot development experience • Experience in building chatbot/virtual assistant solutions using Amazon LEX. • Experience building solutions for IVR (voice chatbot). • Experience in Jscript, python, .Net, Perl • Comfortable working with basic change management and Git based source control systems. • Experience in developing software in different programming languages, and demonstrated ability to quickly learn new languages. • Experience on delivering and deliver custom Force.com enterprise applications. • Experience working Salesforce Sales, Services cloud voice and financial clouds. • Experience in working on Azure platform • Knowledge of Sub versioning tools (SVN, GitHub), JIRA, Confluence, Selenium, etc. • AWS certification preferred. • Prior Contact Center Experience is a must and development experience is must Roles and responsibilities: • Ability to Design and delivery business solution using AWS, Platform, Sales, Service (cloud voice), Financial Cloud • Experience in design, development, implementation & maintenance of new cloud infrastructure, cloud applications & cloud-based solutions with AWS • Integration of Salesforce service cloud with AWS, Amazon connect, Amazon Lex Platform, MuleSoft and other legacy systems including Java/JEE, Adobe AEM content management and other applications. • Team player and working with dev, business, release management and operations team to development and implement AWS platform-based solution. • Collaborate with PO and customers to identify end-user requirements and specifications. • Helping to finalize functional and non-functional requirement. • Create design documents, development business functionality and provide support on end-to-end testing. • Implement chatbots using Amazon Lex platform with APIs (Java /Python based APIs). • Designing and implementing secure network solutions, creating & configuring virtualized systems in AWS environment. • Design algorithms and flowcharts to create new software programs and systems. Produce efficient and elegant code based on requirements. Test and deploy programs and applications. Troubleshoot, debug, maintain and improve existing software. • Performing infrastructure upgrades and updates to maximize system efficiency while minimizing downtime • Deploying applications in AWS using EC2 instances and Elastic Beanstalk • Creating blueprints using CloudFormation templates for common workloads • Building tools for deployment, monitoring and troubleshooting of system resources in an AWS environmentThank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.