Sr. Customer Experience Specialist - oilandgas.org.uk
  • Markham, Ontario, Canada
  • via MindMatch.ai
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Job Description

Join a team recognized for leadership, innovation and diversityThe future is what you make it.When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.SETS Honeywell is a pioneer in automation control, instrumentation and services for the oil and gas; refining; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. SETS offers technologies that extend information and knowledge from the plant floor to the board room and comprehensive lifecycle services that help ensure more productive and stable operations. SETS is part of Honeywells Performance Materials and Technologies strategic business group. At Honeywell, we look for people driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage.This job requires a person who can handle the dispatching of multiple technicians across multiple locations daily. They will be required to work with local Honeywell Field Service Engineers and Project Managers to come up with a detailed dispatching guide. Must be able to handle any changes that happen throughout the day and act quickly to make said changes. Will also be assisting local technicians on helping find accounts via phone/text. As a part of this job, this position also requires photo QA done daily in which data will have to be recorded manually with the potential of customer calling for appointments when needed. Need a person with strong excel skills to use a customize data analysis tool for quality checks. Key ResponsibilitiesAdministrative SupportOrder ProcessingDispatching work orders on a daily basisPhoto QACall Center SupportYOU MUST HAVEHigh School Diploma, or equivalent.1+ years of dispatching and scheduling experience.WE VALUEAn attention to detailA bias for actionAn ability to work in a teamA commitment to discovering ways to improve serviceAn ability to work with limited direction.Additional InformationJOB ID: HRD231090Category: Customer ExperienceLocation: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,CanadaNonexemptGlobal (ALL)

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