Job Description
At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
CN's network andtechnologies across North America:
Is composed of all types of communications media including fiber, copper, cell, wireless and microwave.
Is composed of more than 8000 Cisco routers and switches, more than 700 access points and 700 Nokia MPLS service routers.
Is composed packet shapers and IP management platforms and Cloud computing.
Job Summary
The role of Specialist Network/Telecom is a highly technical position with in-depth subject matter expertise. The role is responsible to ensure the overall availability, stability, performance and integrity of CN's network and telecom infrastructure, and as such must constantly work towards improving the monitoring, security, and performance of the environment. One of the main goals of the Operation Specialist is to focus on system growth, capacity planning and to deliver automation functionalities to optimize support tasks. The Operation Specialist is responsible for design review and acceptance, complex Incident and Problem Management; training and mentoring, as well as providing 3rd level support.
CN is looking for a self-starter who can rapidly analyze situations, and decisively take justifiable actions. Some travel may be required.
Main Responsibilities
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Lead and execute installations/upgrades, configuration and maintenance of the networking infrastructure.
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Review and approve change controls.
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Quality review of infrastructure changes and implementations.
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Lead “Life cycle projects” initiatives (analyze, test, deploy).
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Lead problem investigation and follow-up on resolution.
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Perform preventive maintenance tasks.
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Monitor and maintain system availability and performance.
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Works with other team members to develop and implement process improvement.
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Takes ownership in defining key performance indicators (KPIs) related to:
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Capacity and performance
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Create and maintain operational documentation.
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Advanced troubleshooting, vulnerability and bug corrections with vendors.
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Ensure compliance with all appropriate CN IT standards.
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Train and coach team on new capabilities and upcoming technology trends.
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Automate and optimize support tasks.
Provide 3
rd
Level support to pager roster (24/7) rotation basis
Delivery
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Work with project team to deliver required infrastructure/solutions.
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Participate in the project transition and support strategies (T2C).
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Act as a Telecom lead on a set of assigned strategies and projects.
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Create and maintain operational documentation.
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Contribute to technical proposals, specifications, requirements and design documents.
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Coordinate with internal and external stakeholders and vendors as necessary.
The Specialist Network & Telecom will be play the role of a technical subject matter expert (SME) within the team and collaborate with the various architecture, infrastructure, security and application teams to provide guidance related to network & telecom technologies.
REQUIREMENTS:
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Bachelor's degree in Engineering or equivalent. Telecommunications specialization preferred.
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5+ years in IT with a minimum of 3+ years of demonstrated experience in providing hands-on technical expertise within large corporate environments.
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Expertise in LAN/WAN technologies, IPAM.
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Expertise in Datacenter technologies (Leaf and spine technology).
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Knowledge and troubleshooting skills in EIGRP, IS-IS, BGP, MP-BGP, MPLS, redistribution between different routing protocols.
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Knowledge of TCP/IP stack, IPv4, TCP, UDP, ICMP, ARP, GRE, IPSEC, ESP, NAT, DHCP, DNS, FHRPs, QoS, SNMP, Tacacs, Radius.
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Knowledge of Cisco Wi-Fi networks, including Cisco Prime, WLCs, APs, ISE and all related technologies.
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Experience/knowledge in SD-WAN solutions
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Knowledge in cloud solutions (Google, Azure)
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Experience and knowledge in operations and optimization of IP networks.
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Good understanding of communications media (fibre, copper, wireless) and structured cabling best practices.
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Excellent oral, written and presentation skills.
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Cisco CCNP/CCIE Certification or equivalent knowledge.
ASSETS:
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Knowledge of Firewall (Juniper and Palo Alto)
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Experience with cellular solutions, including APN, CDMA, GSM, HSPA, UMTS, GPRS/EDGE, LTE and others.
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Experience with Nokia 7750, 7705 and 7210 platforms
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Experience in building business cases and providing estimates
This position is posted as a grade 9. For internal candidates, note that the grade level of the position may adjust based on the employee's experience.
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
For internal candidates, note that the grade level of the position will depend on the employee's experience.
At CN, we are dedicated to building North America’s safest,
most inclusive
and sustainable
railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don’t apply unless they feel they fit the job posting at 100%. Even if you don’t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.
FAQ
Check here for answers to your CN hiring questions.
Applying for a Job at CN
Does CN offer entry-level positions?
Yes, we have many positions ranging from entry to senior levels, both in the field and in corporate and IT functions. All available positions are posted onto our Careers website.
Does CN hire students, interns, and new graduates?
Yes, Internship opportunities are posted onto our Careers website, when available.
What's the best way to apply for a position at CN?
Search and apply for a job on our Careers website. Once you’ve created a profile you’ll be able to apply for additional openings and view the status of your application(s). We do not accept resumes by email, fax or mail.
Can I apply for more than one job at the same time?
Yes, feel free to apply to any jobs you're qualified for.
What is the rehire process for former CN employees?
The application process for a former CN employee is the same as for all other candidates.
Does CN accept foreign applicants?
CN requires that applicants be legally eligible to work in Canada or the US. This includes Citizens, Permanent Residents, or anyone in possession of a work permit with certain conditions. At this time, CN does not provide immigration assistance to foreign applicants.
My Job Application
What is my application status?
To see your application status, go to our Careers website and login to your candidate profile. It may take some time before your status is updated, as we receive a high volume of applications on a daily basis. If you are being considered for a job, you will be contacted by a member of our Recruitment Team.
Can I withdraw an application?
Yes, if you change your mind about a particular job, you may withdraw your application at any time. If you've already received a job offer, you can simply decline it.
I completed an Online Assessment, what are my next steps?
The Recruitment Team will notify you by email whether or not you will be moving on to the next step of the recruitment process, based on your online assessment results. If successful, you will be invited to the next available recruitment session hosted in the location you have applied to. Keep in mind that it can take several weeks before a session becomes available.
I was unsuccessful with the online assessment - how long must I wait before I can re-apply?
You will have to wait a period of 6 months before you are eligible to re-apply to a position that requires the same testing.
I am having technical difficulties with the online assessment.
For online assessment troubleshooting and support please contact cnrecruitment@cn.ca .
I was not selected for a job and would like feedback on my application.
Due to the high number of applications we receive, we cannot provide feedback as to why each candidate was not progressed.
Using our career site
How do I create a Careers profile?
Click the Create a Profile button in the upper right-hand corner of our Careers website and complete the form and captcha.
Can I edit a previously submitted cover letters, resumes, and/or documents?
No, once an application has been submitted, you cannot upload additional documents, revise questions, nor replace the existing resume or letters attached to that application.
I forgot my password.
If you forgot your password or need to create a new one, click on the Forgot Password link. Enter your User Name or User ID, and an email containing your password will be sent to you. Be sure to check your inbox, spam, and junk folders for the password recovery email. If you do not receive the password recovery email within 24hrs, contact your Talent Acquisition Advisor directly or send an email to cnrecruitment@cn.ca .
For all other technical issues
If you are experiencing technical difficulties with our Careers website, send us an email at cnrecruitment@cn.ca
describing the technical issue(s) in detail and provide us with screenshots so that we can better assist you.
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