Rewind has moved to a hybrid model of work with our employees working from an office on Tuesdays and Wednesdays. Our office location in Toronto is 350 Bay Street.
About Rewind
Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50). We invite you to read our startup story to learn where we came from and where we’re going.
We care about honesty, we believe in learning from our mistakes, and we support each other as we grow.
Read about our mission, story and values here.
To find out more about our perks, click here.
Some of our Blogs might help you get a better understanding of what we do here. You can find them all here.
Rewind Culture
At Rewind, we believe in the power of our team. We are a group of passionate performance-driven individuals who put teamwork at the forefront of everything we do. We strive to exceed expectations, driving innovation and solutions that propel our customers and ourselves forward. Our dedication to understanding and solving the challenges our customers face drives everything we do.
We believe that fulfillment, both inside and outside of work, is critical to our team's happiness and productivity. We cultivate a positive, inclusive, and engaging work environment where laughter and joy are woven into the fabric of our day to day activities.
Job Description
Join us as a Software Developer (Technical Support) and become an integral part of our dynamic team, where you'll be at the forefront of addressing highly complex technical issues with finesse and expertise. You embrace Agile methodologies and thrive in solving customer issues while not shying away from engaging with customers directly to provide guidance and expedite the resolution process while collaborating with other teams such as product and engineering.
Your main responsibilities include:
Response and Resolution:
Readiness:
Product/Process Improvement:
Business Integration:
An important part of this role is participation in an on-call rotation to offer continuous support to customers.
Qualifications
We are looking for candidates that hold Bachelor’s or Master’s in Computer Science or related field and have previous working experience with Ruby on Rails-based application development or maintenance.
You also are:
In addition to having:
If you thrive in a fast-paced environment, are passionate about continuous learning, and relish the opportunity to make a real impact, we want to hear from you.
Additional Information
We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
Our package includes: