Software Company – Chief Technology Officer, Toronto
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About the company
Our client is a North American leader in its market segment that is continuing to experience explosive growth. The company has experienced an average 59% annual growth over the last year 3 years, and is on pace to double in the next 18 – 24 months. The company has been recognized by Deloitte for multiple years as one of the fastest growing technology companies in Canada and North America. As part of its growth plan, the company is refocusing its executive leadership group and is seeking to add another technology leader at the executive level to the team, as the CTO or EVP Engineering (depending on the candidate).
In 2016, the World Economic Forum stated that the fourth industrial revolution “will create realities that were previously unthinkable.” Knowing that revolutionary technology will drive the transformation of business models in every industry, our client is playing a leadership role as the dynamics of the industry alters to meet the expectations of the consumer. Based in the Greater Toronto Area, the company is taking its highly successful SaaS model and will continue to push innovation and transformation further into its market through mobile customer experience applications, and business intelligence.
Position Scope
Broadly, the objective of this role is to cultivate an environment that attracts, deploys, and retains the human and other resources required to effectively develop, deliver, and support our client’s transition to new business models, while meeting the business strategy and goals for profitable growth.
Reporting to the CEO, this executive position is responsible for providing leadership in all activities related to the development and delivery of the company’s technology from software design, software development, quality assurance, release, enhancement, and implementation. The successful candidate will assume responsibility for the development, QA and IT groups which are split between onshore and offshore teams, totaling more than 120 professionals.
Responsibilities
Key Performance Deliverables
In light of the identified responsibilities, the following are specific deliverables that the position is designed to achieve.
Competency Profile
The following competencies listed below define the role of Executive Technology Leader
Role Expertise
Demonstrates critical technical or professional knowledge/skills related to the role. Has thorough knowledge of relevant products, services and methods. Expands technical knowledge/skills and keeps up-to-date in own area of expertise.
Planning & Objective Setting
Systematic in approach to work. Produces action plans in which objectives are defined and steps for achieving them are clearly specified. Plans by breaking down large task into subtasks. Develops plans that anticipate obstacles. Is realistic about time-scales and builds in appropriate checkpoints, milestones and controls in order to ensure that desired results are realized.
Team Skills
Helps to create a sense of team spirit and harmonious relations through cooperation and support. Balances personal goals with those of the team. Fosters collaboration among team members
People Management
Establishes and communicates clear priorities and sense of direction. Clarifies roles and responsibilities. Adapts management style to achieve optimum results.
Developing & Coaching Others
Accurately assesses strengths and development needs of employees. Adjusts coaching style based on each employee’s ability and motivation level. Challenges others to improve their abilities and actively supports their development. Continually provides timely and constructive feedback, coaching and challenging learning opportunities
Customer/Client Orientation
Strives to provide customers/clients with personalized and efficient service. Anticipatescustomers’/clients’ needs. Quickly follows up on customer/client contacts and complaints. Monitors and acts on measures of customer/client satisfaction.
Industry & Market Awareness
Seeks to anticipate and respond to industry and market changes/challenges by understanding key
characteristics, issues and the factors driving them. Aware of competitor’s products, services and position.
Preferred Experience / Education
The following indicates specific industry, academic and functional experience/qualifications that are important to the successful achievement of the identified responsibilities and performance deliverables.