Job Description
Software Asset Management Platform Support Analyst page is loaded Software Asset Management Platform Support Analyst Apply locations Toronto, ON, CAN Virtual, ON, CAN time type Full time posted on Posted Yesterday job requisition id R240016386 Application Deadline: 06/29/2024 Address: 100 King Street West Job Family Group: TechnologyMUST HAVE ServiceNow SAM platform support experienceAbout the roleBMO is building a modern Software Asset Management practice aimed at making more efficient decisions regarding acquisition, management, release, deployment, maintenance and eventual retirement of software assets. Using a capable platform (ServiceNow SAM) we are looking to augment our team with driven professional passionate about ITAM and SAM, who want to build a career in this space.We’re looking for a candidate who has significant hands-on usage of ServiceNow SAM (managing software end-to-end) to help work with remediating errors and maturing the current SAM operations team knowledge and experience using ServiceNow SAM. The candidate should also have experience with at least one implementation of SAM or exposure.DescriptionThe ideal candidate is a ServiceNow Software Asset Management (SAM) Analyst experienced in the Software asset lifecycle (request to disposal). The successful candidate’s primary purpose will be to support ServiceNow eco-system from development to implementation in production, and assist with issues from a troubleshooting perspective.What will you do:Implement and configure the ServiceNow SAM platform according to business requirements.Maintain and optimize the SAM platform, ensuring accurate tracking of software licenses and compliance.Collaborate with IT and procurement teams to manage software inventory and lifecycle.Develop and enforce policies and procedures for effective software asset management.Stay updated with the latest trends and updates in software asset management and ServiceNow features.Generate reports and insights for management on software utilization and compliance.Experience in ServiceNow SAM Pro capabilities like license cost optimization & entitlement packs.Experience in scripting and automation within ServiceNow.Familiar with Service Now Vulnerability Module Snow Coding, AutomationDesign Dashboarding, WorkflowsHandle Tenable Snow Integration issue, CMDB/IPAM integration issues, Troubleshooting and vendor coordination, Root cause analysis.Work with Vulnerability Management closely and redesign the assignment logics & modifications.Design Dashboarding, Workflows Snow Patching & Upgrade Cleanup task Knowledge on SecOps & GRC module also Involvement in Other Automation task (Python, PowerShell & Ansible).Familiarity with ITIL frameworksMust have:ServiceNow Software Asset Management (SAM) platforms: 3 years (required)ServiceNow: 5 years (required)Bachelor’s Degree in a relevant domain (engineering, computer science, math)Experience with ServiceNow SAM platform supportHands on experience with Software Asset workspaceExperience working in a SW Support function for a large organization using enterprise tools (ServiceNow eco-system)Certified ITIL, ITSM, ITIMCertified CSAM, CITAM (ideally)Compensation and Benefits: $74,800.00 - $138,600.00 Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards We’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.Similar Jobs (3)Lead, Software Asset Management Platform Support locations 2 Locations time type Full time posted on Posted Yesterday Senior Manager Software Asset Management locations 2 Locations time type Full time posted on Posted Yesterday Cloud Services - Governance & Compliance locations 2 Locations time type Full time posted on Posted 21 Days Ago BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good.Who we areWe’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.