Job Description
Director National Accounts Management – Client Services
This role is a national office, a hybrid role 4 days in the office and 1 at home.
Located at 234 Consumers Rd. North York until April 2025, when we will relocate to 1 PCC in Brampton, Ontario.
About Lifemark Health Group: Lifemark Health Group (Lifemark) is a leading Canadian healthcare organization committed to enhancing the quality of life for individuals. Offering a diverse range of interdisciplinary assessment and rehabilitation services, Lifemark provides exceptional care and support to help Canadians Live Life Well.
We seek a highly motivated and experienced Key Account Manager to join our team.
Have you managed up to 10 major accounts across the country with a variety of program requirements within the accident or health insurance? Where major accounts amount to a range between $50 to $100 million in the book of business. Reporting to our VP Business Development and Growth, the Director National Accounts Management will focus on 100% relationship and account maintenance with the slight opportunity to grow the portfolio. You will help us improve internal systems and processes to manage the current business.
About the role
- This role requires strong relationship-building skills, strategic thinking, and a deep understanding of our clients' businesses and needs.
- Develop and maintain strong relationships with key clients, serving as their primary point of contact for all business-related inquiries and activities.
- Understand the unique needs and objectives of each key account and develop tailored solutions to meet their requirements.
- Collaborate with internal teams, including sales, marketing, and operations, to ensure the successful execution of client projects and initiatives.
- Identify opportunities for upselling and cross-selling additional products or services to existing key accounts to maximize revenue and profitability.
- Conduct regular business reviews with key clients to assess performance, address any issues or concerns, and identify areas for improvement.
- Monitor market trends, competitor activities, and industry developments to stay informed about changes that may impact key accounts and our business.
- Prepare and present reports, forecasts, and sales plans to senior management, providing insights and recommendations for achieving sales targets and objectives.
- Stay up-to-date on industry best practices and trends, continuously seeking opportunities to enhance our value proposition and strengthen our relationships with key clients.
- Represent the company at industry events, trade shows, and conferences to promote our products and services and expand our network of key clients.
Qualifications:
- Healthcare, insurance or financial industry experience preferred
- Proven track-record of successfully managing accounts or sales, with at least 10 years of experience in account management from which 5 years are in a similar role.
- Strong understanding of customer relationship management, account planning and general sales techniques.
- Excellent communication and negotiation skills, both written and verbal.
- Ability to build and maintain strong relationships with clients and stakeholders at all levels of the organization.
- Strategic thinker with the ability to identify growth opportunities and develop effective business operational effectiveness and continuation.
- Results-oriented mindset with a focus on driving revenue and achieving account growth targets.
- Proficiency in Microsoft Office Suite and CRM software.
- Willingness to travel up to 15% of the time as required to meet with key clients and attend industry events.
- French is an asset
- Experience in the benefit or accident insurance industry is an asset
Why Lifemark?
- Team Collaboration: You'll have the opportunity to work alongside a multi-disciplinary team of Clinicians, Physicians and Surgeons who share your drive and passion.
- Competitive Compensation: Enjoy a competitive compensation package with an excellent benefits program for permanent employees.
- Retail Perks: Take advantage of a 30% employee discount at Shoppers Drug Mart.
- Invest in Your Future: Participate in our Employee Stock Purchase Plan up to 5% of your base compensation.
- Wellness and Vacation: We care about your well-being with paid wellness and vacation days for our full-time permanent employees
- Education Opportunities: Access to an annual continuing education allowance of $1,500.00 for our permanent full-time employees with various internal training opportunities.
- Refer-a-Friend: Our Employee Referral Bonus Program offers you a great opportunity to earn extra rewards.
- Leadership Development: We provide pathways for both clinical and corporate leadership.
If this opportunity sounds like a good fit for you, please apply today! We welcome the opportunity to speak with you.
Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process. Email us if you need assistance talent at lifemark.ca
Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as members of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.
Interested in learning more? Visit our website www.lifemark.ca for more information.