Job Description
Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories.
As a Raffi Showroom Host / Client Care Advisor, you will engage with clients and deliver an outstanding experience. A strong background in client relations and exceptional communication skills will ensure success in this role. A Client Care Advisor will serve on the Front Office Team, responding to a wide variety of client requests by accurately assessing the client needs to achieve maximum client satisfaction. Optimizing client satisfaction is the single most important function.
Main Responsibilities include:
- Actively approach, engage with and assist customers, keeping the Raffi Jewellers customer Excellence philosophy in mind; ensure customers are always the primary focus
- Answer digital, phone and in person enquiries regarding offered services and products
- Greet clients and ensure their individual needs have been addressed
- Direct and seat clients to the appropriate department
- Arrange client appointments for sales and after-care service
- Operate alone and collaboratively to achieve individual and team-based objectives and performance goals
- Collaborate with sales team, administrative team and specified departments
- Foster an environment where clients are always at the forefront, ensuring customer satisfaction and retention
- Perform other duties as assigned
We’d love to hear from people with:
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management is an asset
- A minimum of 1 year of experience, ideally in the luxury retail, and or fine hospitality industry
- Lifelong learners with strong critical thinking skills and excellent time management
- Ability to work in a fast-paced, changing environment
- Strong communication, interpersonal and intercultural skills
Raffi Jewellers is committed to building and fostering a diverse workforce. We promote employment equity and encourage candidates who may contribute to the diversification of our workforce to apply. We are committed to fostering a workplace of inclusion and welcome all applicants. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Only qualified candidates will be contacted.
Job Type: Full-time