Job Description
Talon Recruiting has partnered with a market leader in innovative equipment solutions in the industrial, heavy equipment, and material handling sectors in search of an Shop Manager to join their Installation & New Build team in Surrey, BC.
Shop Manager Position Profile
The Shop Manager will supervise and facilitate the daily operations of the applicable Shop according to set goals and business objectives. This role is also responsible for all shop activities including overseeing all Crane, Snow and Ice/Municipal and Hook-lift Installations, in-shop fabrication and welding, Install Parts Department and driving department revenue, managing customer and vendor relations and related technician performance.
Objectives
Manage all Shop activities in order to achieve specific goals and targets
Serve company customers and clients to the highest standards in order to increase brand equity and reputation
Grow and develop the Shop into a future profit center with a strong emphasis on productivity, efficiency, and quality control
Coach, mentor and maintain skill set/training levels of Shop team to be able to build and support a wide array of projects.
Foster a positive work environment
Model and champion company Core Values and Core Traits
Core Values
Provide Value
Deliver on Time
Deliver Complete
Meet and Exceed Expectations
Core Traits
Honesty
Integrity
Teamwork
Confidence
Hard Work
Major areas of accountability
Operations
Act as liaison between the Shop, Sales and Parts Departments and Leadership/HR Team.
Supervise and facilitate the daily operations of the Department.
Ensure Shop conditions are consistently upheld to established standards.
Ensure company policies are consistently adhered to and upheld by all staff members.
Ensure that all health, safety and security regulations are adhered to and required standards are met.
Discuss and understand current and upcoming projects in the shop by means of frequent and consistent discussions with the Foreman/Leadhands/Parts and Sales Departments.
Identify current and future customer needs by establishing rapport with customers and other departments to understand installation requirements.
Protect employees and customers by providing a safe and clean work environment
Ensure a working knowledge of all company departments to gain perspective, including marketing, sales, customer service, purchasing, and human resources.
Manage Shop parts staff and ensure all procedures are followed.
Oversee all Shop Parts Inventory and assist Sales Admin in managing the storage of all Capital Equipment on premise.
Continual assessment of shop workflow and implementation of best practices.
Maintain shop schedule and ensure timelines are met.
Ensure adequate parts inventory on hand to accommodate build schedules.
Shop Administration
Handle customer issues as they arise, escalating to the appropriate individual as deemed necessary.
Ensure a prompt, efficient, and timely flow of paperwork from the Shop to head office including timecard and payroll information.
Assist in the management of building security, such as the assignment of keys and alarm codes for approved personnel in the shop.
Negotiate contracts and service level agreements for third party suppliers and/or service providers in conjunction with head office.
Manage janitorial, cleaning, repair, and maintenance service provider contracts and service level agreements.
Ensure the Shop is meeting all company safety and WHIMS polices. This role needs to champion this cause.
Employee Relations
Work with head office management and Human Resources in interviewing, hiring and training of new employees.
Delegate and manage tasks assigned to shop personnel.
Perform regular performance reviews as per company policy.
Provide direction, guidance and instruction to all shop employees as required
Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs.
Ensure that all staff comply with Company policies, procedures and ethical standards.
Develop and maintain contracts and relationships with major accounts, vendors and other business partners.
Develop and build relationships with new clients and develop additional contacts within existing accounts to meet service quotas, increase revenue and continuously grow the business.
Provide technical assistance to clients as required.
Ensure the company maintains a high profile and professional image through active participation in the industry.
Remain current with the industry and related equipment.
Maintain a professional appearance, courteous demeanour and positive attitude.
Communications
Conduct regular meetings with Shop personnel to ensure thorough and effective communications with all employees.
Maintain regular communication with members of the Leadership/Head Office Management Team.
Budget and Reporting
Develop revenue forecasts and weekly and/or monthly status reports.
Assist in annual budget planning; monitor expenditures throughout the fiscal year.
Achieve budgeted top-line revenue and bottom-line profit expectations.
Other duties may be assigned as necessary.
Reporting Structure
Reports to the Branch Manager or the CFO (depending on the shop)
Direct Reports – all Shop staff, including shop floor, parts and administration
Key internal interactions – Leadership Team, Service Department, Parts Department, Sales Department, and other company facilities
Key external interactions – customers, industry / vendor contacts
The ideal candidate will have the following qualifications, experience, and attributes
Ideally, a minimum of five years of related experience in the industrial or heavy equipment sector, working independently to manage and oversee a heavy equipment shop
Possession of a valid driver’s license and a reliable vehicle
Prior experience in the heavy equipment industry
Prior experience in a managerial role
The ability to work as part of a team
The ability to lead and motivate when necessary
Excellent communication and 'people' skills
A strong commitment to customer service
The ability to work under pressure and handle challenging situations
Confidence, drive and enthusiasm
Critical thinking and detail orientated.
Decision-making ability and a sense of responsibility and accountability.
The position offers very competitive base salary and bonus incentive and full extended health and dental benefits. Full on-boarding and product training will be provided to the selected candidates.
Please send resumes to nate@talonrecruiting.com
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