Job Description
Brandt is currently seeking a Service Writer for our Ottawa Peterbilt Dealership. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. Duties & ResponsibilitiesFields internal and external customer inquiries to the Service DepartmentOpens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoicedMaintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service ManagerMaintains Service Department filing and recordsUpdates customer profiles using equipment, hours, or other information from the customer work ordersMaintains accessories and supplies and prepares replacement ordersMay prepare Service Technician efficiency reportsMay process warranty and/or product improvement claims including the computation of charges, submission and follow-up#LI-OnsiteRequired SkillsKnowledge of office proceduresGeneral understanding of mechanical/technical terms is preferredBasic knowledge of accounting practicesRequired ExperienceExperience with and ability to use standard desktop load applications such as Microsoft Office and internet functionsHigh School Diploma or equivalent experience Discover The Brandt AdvantageWhen you work for Brandt, we work for you. It’s as simple as that. That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more – all backed by unmatched job security. About the Brandt Group of CompaniesThe Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.Knowledge of office proceduresGeneral understanding of mechanical/technical terms is preferredBasic knowledge of accounting practices