Job Description
As a certified Great Place to Work, Rittal Limited believes that every single team member plays an important role in contributing to our success. We are passionate about creating a fun, high-performance environment where everyone can thrive.We are the Canadian subsidiary for the world’s leading system supplier for enclosures, power distribution, climate control, IT infrastructure and software and services and are present in more than 90 percent of all sectors worldwide, from government data centres to automotive production lines, manufacturing facilities, mines, greenhouses, ships; even the Vatican library and CERN!What we offerExtended health careDisability insuranceEmployee Assistance ProgramDSPS RRSP matchingFlexible, hybrid workingLearning and development opportunities and tuition reimbursementPaid time off including sick days and a day off on your birthdayWe are currently looking for a goal-oriented, self-motivated individual to fill the position of Service Technician, Rittal Automation Systems & Cooling Units reporting to the Operations Manager. The ideal candidate will have a valid industrial mechanic (millwright), refrigeration mechanic or air conditioning mechanic license, and excellent problem-solving skills along with the ability to communicate effectively, meet deadlines and work well in a team environment.Key ResponsibilitiesSupport and execute troubleshooting, repairs and commissioning of Rittal HVAC and Rittal Automation products across Canada primarily in Quebec and Eastern Canada according to manufacturer’s instruction/specsWork alongside the Service Coordinator and ensure customers are responded to in a timely manner Develop PM programs and advise with sales team to sell Service contractsWork closely with our approved service partners to ensure fast accurate repairs in the field Stay up to date with all HQ training from Germany and ensure the latest knowledge is obtainedLiaise with product management for common failure modes and improving product development and quality issuesAssist the Service Coordinator with scheduling of work and planning PM while not performing serviceAttend the annual global Service Conference and represent Rittal CanadaOwn and drive the Service group by managing and supporting warranty, repairs and new installs both internally and via Service Partner.Develop and track Service related KPIs to ensure world class performance is achieved Work closely with the Sales department on key projects and issuesCoordinate training sessions and organize training materials for internal and external customers / partners as neededWhat you bringValid Industrial Mechanic (Millwright), Refrigeration Mechanic or Air Conditioning Mechanic license is preferred2-5 years experience in a similar industry / fieldStrong technical aptitude and motor skillsBasic understanding of mechanical principlesUnderstand and have experience working with basic CNC machinesServo motor trouble shooting and replacement both electrical and mechanicalExecuting PM on CNC machines and HVAC units Diagnosis of HVAC failures and ability to resolve error codesGenerally assigned to days but must be willing and able to work shift work, overtime, weekends, and holidays.PLC knowledge is an assetAuto Cad experience is also preferredPrevious experience with SAP and Zendesk is beneficial Proficient with Office Suite of programsAble to speak, read, and write clearly in English and FrenchSalary Range$67000 - $75000 / yearOur success depends on our people. We are proud to be an equal opportunity employer and celebrate the diversity of the communities where we work and live. In accordance with our Accessibility Policy, reasonable accommodations in the hiring process will be provided upon request.