Job Description
COMPANY PROFILE:The Joseph Richard Group is a collection of unique hospitality ventures owned by André “Joseph” Bourque and Ryan “Richard” Moreno. Our team operates 25 establishments together, constantly fine-tuning our concepts according to the needs of our guests. What sets us apart is our dedication to the Guest Experience; an unwavering commitment to exceptional service, top quality offerings, and a team of like-minded people. OUR MISSION:This is your moment.Duties:Manage daily or nightly operations and ensure all service standards and guest requests are metKeep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessaryComplete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and proceduresAttends weekly Service Leader meetingsMaintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectivenessProvide a favorable image of The Joseph Richard culture and uphold high industry standardsOversee and manage all areas of the restaurant and make decisions reflected in the importance to guest serviceHold all employees accountable for service standards, performance and appearanceEnsure guest satisfaction in all areas of food, service and environmentCommunicate with the team through daily log outs and updatesDevelop and maintain relationships to ensure guests remain loyal and returnReport and record all repair and maintenance issues in a timely mannerEnsure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and proceduresMaximize bar profitability by ensuring correct pouring and recipes are followedUnderstand scheduling based on budget and sales forecast and staffing and maintaining shifts accordinglyWorking Conditions:Hours and shifts may vary. Includes working evenings, weekends and holidays. Wage negotiable, based on experienceMinimum of 1 year experience as a Food & Beverage Server and/or Bartender * Joseph Richard Group Food & Beverage testing * Serving It Right * First Aid Level 1 is an asset, but not required * Positive, can-do attitude * Ability to multi-task * Strong communication skills * Organizational skills