Job Description
Service Customer Care Specialist (BDC)
London Honda
London, Ontario
London Honda is looking for a high-energy and versatile Service Customer Care Specialist (BDC) to join our team! You will be responsible for managing long-term client loyalty to the dealership. We are looking for someone who is energetic and loves working with people in a public setting. First impressions are a driving force in business and therefore, your demeanor, knowledge, and helpfulness are extremely influential when representing the Honda brand in the market.
IMPORTANT:
Candidates must be available to work Saturdays on a rotational basis.
What We Offer
Competitive wages/ Salary
Health, dental, vision and extended health and vision benefits
Hours: Monday to Friday between hours of 8am to 5:30pm or 12pm to 8pm. Rotating Saturdays from 8am to 4pm.
Ongoing training and support to ensure you’re successful and achieving your goals!
We promote within! There are endless opportunities to further your career within London Honda!
Your Key Responsibilities
Answer inbound calls and respond to emails in a timely manner.
Handle customer inquiries via telephone, email, and text.
Research required information using available resources.
Develop and retain sales opportunities.
Make outgoing calls related to various campaigns and achieve specific goals.
Manage and resolve customer complaints, with support by management.
Provide customers with product and service information.
Enter new customer information using our internal systems (CDK, Honda E-Biz and Xtime).
Update existing customer information using our internal systems (CDK, Honda E-Biz and Xtime).
Process orders and cash out clients when needed.
Identify and escalate priority issues.
Route calls to appropriate departments.
Follow up customer calls where necessary.
Complete additional administrative duties assigned by management.
Your Capabilities and Credentials
Completion of a High School Diploma or equivalent is required.
Previous experience dealing with customers on the phone or call center experience preferred.
Must be able to commit to evening shifts
Sales experience preferred, but not required.
Intermediate level computer skills in MS Office products including Outlook, Skype Business, Excel, Word, and other programs.
Ability to work independently as well as be part of a team.
Detail oriented, self-motivated, and resourceful.
Excellent verbal, listening and written communication skills are required to interact with clients.
Strong organizational and time management skills, handling multiple priorities, performing a variety of tasks, and meeting required deadlines.
Apply Now!
Don’t know about us? Check us out on social media , , and To join our elite team please submit your resume and cover letter on the Careers Portal of our website or email us at
London Honda invites applications from all qualified individuals. We are committed to employment equality and diversity in the workplace. We provide support in our recruitment process to applicants with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
careers@autocan.ca
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