Job Description
Electronic Arts - Senior Systems EngineerThe Senior Systems Engineer (Perforce) is a subject matter expert and key technical contributor on our specialist operations team that supports EA’s large and complex source code and asset repositories across the globe. They use their Linux systems engineering and application support skills to maintain high quality and performance across many environments that are based on Perforce Helix Core, both with off-the-shelf and EA custom developed instances.The team is responsible for system engineering, application troubleshooting, implementing technical fixes and workarounds, keeping operating systems and application software up-to-date, working with report data to maintain capacity and performance of the environment, and contributing to the Perforce product roadmap.The job can be either partly onsite hybrid (EA Vancouver) or offsite from British Columbia, depending on your preference, and you will report to the Senior Manager Game Creation Operations based in the United Kingdom. Even if you are not located in this area we still encourage you to apply for global consideration.Why work on the Perforce Product team?We help build and run our version control product in a large, globally distributed environment and we are surrounded by EAIT people who are passionate about Perforce. We work directly with game development teams to improve their workflows and resolve their problems.We believe in being the catalysts for operational and engineering improvement in a product area that is rapidly changing within Electronic Arts. We are all product owners, and we believe in running high-quality operational environments that focus on continuous improvement and the desire to automate manual processes whenever possible.ResponsibilitiesCreate and maintain Perforce multi-server environments for EA game studios across the world to support many distinct user communitiesTroubleshoot Helix Core applications (p4d, p4v, p4p) and act as escalation point for studio teamsMentor the operations team by assisting in their resolution of support requestsIdentify repetitive operational tasks for process improvement and automationUnderstand system design and implement systems and services that are secure, scalable, reliable, and performantActively participate and contribute within a scrum or kanban agile teamCollaboratively work with the wider product team to deliver our IT strategy shared goalsUnderstand studio and game creation needs evolve and shift focus as neededQualifications5+ years experience delivering and maintaining Linux-based Perforce or equivalent source control/management enterprise services (TeamHub, Github, Gitlab, BitBucket, PlasticSCM, Microsoft TFS, similar)Strong understanding of source control, configuration management, and application lifecycle management principlesExperience with Commit-Edge-Proxy Perforce (Helix Core) Distributed architectureExperience troubleshooting and providing resolution to difficult, unfamiliar issuesExperience with Perforce SDP & Helix Swarm code review toolsExperience with Perforce Distributed Version Control System (DVCS) in server-to-server deploymentPreferred SkillsExperience with creating and/or supporting in-house tools with languages such as PowerShell, Python, .Net Core (C#), BASH, PerlExperience with enterprise monitoring and analysis, such as datadog, grafana, prometheus, splunk, or similarUnderstanding of Infrastructure as Code (IaC) best practicesProfessional certifications, such as Azure, AWS, GCP, VMWare, Linux, CompTIA, Agile ScrumExperience leading Scrum and/or Kanban Agile ceremoniesFamiliar with product/service delivery methodologies