Job Description
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Jobs by Category: Technology Solutions
Job Function: Planning and Analysis
Status: Full Time
Schedule: Regular
Description
Join our team
We are looking for a highly-motivated and results driven individual to join the Program Office of the Data Insights team. This is an exciting role in which you will be involved in delivering on enterprise wide transformational initiatives. We are looking for someone who excels in a business ownership environment, is excited by data and demonstrates strong leadership, storytelling, relationship building and negotiation skills.
Here’s the impact you’ll make and what we’ll accomplish together
In this role as a Senior Strategy Manager, you will be responsible for the program ownership and enablement of marketing strategies for TELUS that help drive product intensity through targeted and customized campaigns. You will work with leaders and teams across different business units to align on program objectives that support marketing and business outcomes. The portfolio consists of collaborating with Marketing teams to create personalized customer communications plans through data insights and segmentation and partnering with Sales and Service teams to ensure the enablement and implementation of those strategies.
Here’s how
- Create an interlocked future state plan by gaining alignment with cross-functional business units
- Help to define models, processes and success metrics to enable delivery of new marketing initiatives
- Work closely with the executive stakeholders to collaboratively update the strategic outlook, identifying opportunities and threats in the coming years, ensuring individual program strategies will contribute to establishing TELUS as the easiest Telco to do business with
- Create implementation strategies for new ideas by understanding the program & platform objectives and determining user community needs
- Consult with various impacted teams and stakeholders to develop understanding of various perspectives, opportunities, and impacts that will inform your program objectives and meet the requirements of the business.
- Assess opportunity cost and trade-offs in delivery schedule of initiatives
- Effectively manage the funnel of opportunity evaluations and drive alignment on initiatives between business and enabling units at an early stage through socialization
- Manage on-going program capital and financials including developing and tracking program KPIs and monthly & quarterly spend forecasts
Qualifications
You’re the missing piece of the puzzle
- You have demonstrated experience modeling in Business framework mapping to end to end value streams across strategy and operations
- You are passionate about delivering customer experience and experience with customer journey mapping, non-functional and agnostic requirements management
- You are a self-starter with proven organization and time-management skills and the ability to prioritize and handle multiple tasks and deadlines
- You have the ability to adapt to changing priorities and are comfortable working with ambiguity with a demonstrated ability to think creatively and strategically
- You enjoy making complex problems easy to understand and can present solutions, impacts, and outcomes of various solutions.
- You have excellent communication (written and verbal), interpersonal and presentation skills
- You are comfortable working with all levels of management across the organization; experience with executive reporting an asset
- You are able to quantify goals and results in the creation and implementation of business strategies
- You have experience leading large complex programs and high performance teams
- University degree in business, commerce, marketing or related discipline and 5+ years of relevant experience
Great-to-haves
- Telecommunications expertise and/or experience
- Marketing and targeting experience
- Passion for technology
- Transformation / change leadership
What WE Give Back to YOU
- Opportunity to show your stuff and be recognized and rewarded for excelling
- Highly-engaged, dynamic and collaborative environment
- Opportunities for personal development through training, networking and career development
- Organization that actively supports you giving back to the community you live in
Don’t have everything you think we need for ‘what it takes’? Don’t let that dissuade you! Attitude, motivation, and a willingness to learn and collaborate are the most important things we are looking for. So now if you think you have what it takes, please apply!
Salary Range: $94,000-$142,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Technology Solutions
We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.
We are honoured to be recognized
5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications
6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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