Job Description
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Jobs by Category:
Sales and Marketing
Job Function:
Marketing
Status:
Full Time
Schedule:
Regular
Description
Our team and what we’ll accomplish together
The Small-Medium Business (SMB) team is a dynamic, fast-paced, and highly engaged group. Together, our team is responsible for delivering profitable growth within the highest-value segment for TELUS Business. We are searching for a Senior Product Manager within the SMB Fixed Pricing & Base Management team. In this role, you will drive customer retention for TELUS Business Connect (VoIP software) and support net new product launches.
We are the destination of choice for entrepreneurial marketers that enjoy starting something from nothing and building it up. We have some of the most engaged team members at TELUS with values that focus on ownership, outcomes, curiosity, iteration and celebration.
What you’ll do
As a Senior Product Manager on the SMB Fixed Pricing & Base Management team, you will be responsible for driving YoY improvement in our retention, base revenue and margin results for TELUS Business Connect customers. You will own the marketing strategy for Business Connect and support net new product launches by working closely with cross-functional partners across pricing, planning, business intelligence, campaign, L&R, sales and other frontline teams.
To achieve this, you will:
Define the retention strategy for delivering against our ambitious retention targets, resolve challenges, design offers and deliver results in alignment with TELUS priorities
Collaborate cross-functionally to develop marketing strategies and plans to proactively reduce customer churn, maintain customer ARPU, and enhance customer lifetime value
Drive value upsell within our existing base increasing customer ARPU and delivering on revenue targets
Work closely with frontline teams to identify customer pain points, drive continuous improvements and improve the overall customer experience
Monitor and analyze performance metrics and the competitive landscape to identify opportunities for optimization, and foster partnership with stakeholders to drive results
Conduct market research to understand customer needs and preferences and identify opportunities for improvement
Experience garnering buy-in from all levels of a large organization including senior leadership by leveraging your strong storytelling, presentation, and negotiation skills
Support new product launches defining pricing, acquisition & go-to-market strategy
Qualifications
What you bring
You have strong collaboration & organizational skills, with a passion for learning, that will be critical in driving the success in our portfolio
You have strong analytical skills and are comfortable interpreting data and trends to derive key insights
You are results driven and enjoy thinking outside the box with a strong desire for product and portfolio ownership
You are not afraid of rolling up your sleeves and diving deep into your portfolio to proactively identify opportunities and recommend solutions to drive growth
You are agile and have the ability to coordinate multiple initiatives in the portfolio and work within an environment of rapid change
You are passionate about continuous improvement and are not afraid to challenge the status quo
You are a strong storyteller and able to articulate strategic recommendations to senior leaders and key stakeholders
Great to haves
You have 5-7 years experience in a marketing, program or product management role where you were involved in executing key strategic marketing, campaign and/ or pricing initiatives
Salary Range:
$96,000-$144,000
Performance Bonus or Sales Incentive Plan:
15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Sales and Marketing
Help us, help our customers make a real connection
We are honoured to be recognized
$14.7 billion
TELUS’s annual revenue
$4.8 billion
The brand value that TELUS brings
12
Consecutive years our annual dividend payment has increased
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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