Job Description
Senior Product Analyst, Member Experience
Reporting to Hubert Gagnon-Lamonde , Senior Director of Product Management in the Member Experience group, you will contribute to Dialogue’s mission of improving the health and wellness of employees by defining and driving its member experience via data.
More broadly, the Member Experience group is responsible for the entire journey of our members, from the moment they obtain access to Dialogue to the resolution of a health problem and the improvement of their quality of life. As a Senior Product Analyst, you will work with a truly dedicated cross-functional team to identify, improve, and review changes to all factors of the member experience. You will be joining a new team with a growth and experimentation mindset that collaborates with the clinical team, service operations, designers, and engineers to identify the best opportunities to improve our member experience.
What you’ll be doing:
- Create and run experiments with product teams to validate assumptions to improve our members' key metrics
- Develop data models and reporting tools to drive business insights
- Communicate the results of these experiments and your research with recommended next steps
- Support the product team to define the KPIs and goals to optimize for
- Surface up new opportunities through research in our dataset
We'd love to hear from you if you have/are:
- 3-5 years of experience as a data analyst, data scientist, product analyst or similar role
- Demonstrated ability to run online controlled experiments
- Strong analytical and communication skills, with the ability to break down complex problems into manageable components and present them to various stakeholders
- Proficient in SQL and Python
- Experience analyzing user behaviors through event-driven analytics
- Experience with our Data stack (Dbt, Snowflake) is an asset
- Experience with our product stack (React, React-native) is an asset
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!
- A fully funded benefits plan, including a wellness reimbursement program
- Unlimited access to a variety of Dialogue’s programs for you and your immediate family
- 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
- A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices
- Access to a custom learning program, including an allocated budget for continuous external training
- Short and long-term incentive plans
- An optional parental benefits program
About Dialogue
Dialogue is the #1 virtual care provider in Canada. By developingour Integrated Health Platform????, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.
When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:
Impact
Community
Growth
Feel like you can make a difference? Good news, we saved you a seat!
Come as you are. As a proud equal opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co .
Are you eligible to work in Canada (citizen/permanent resident/valid work permit)? *
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Are you willing to come to our Montreal or Toronto office 3 days per week? *
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Are you comfortable communicating in English and French, both written and spoken? Please note that the interview will be conducted in both these languages. *
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Do you have at least 3 years of experience as a Data Analyst/Scientist or Product Analyst? *
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Do you have at least 3 years of experience with Python? *
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Do you have at least 3 years of experience with SQL? *
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Do you have experience with Dbt or Snowflake? *
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Do you have experience with React/ReactNative? *
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In a sentence or two, please let us know why you are interested in our company. *
If you make it to the end of the process, we will be conducting reference calls with 2-3 managers and 2 colleagues. Please indicate if you will be able to provide this information. *
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La version anglaise suivra | The English version will follow
We invite you to complete this optional demographics survey to help us evaluate our diversity, equity, and inclusion efforts as we continue to build teams reflective of the communities we serve. Submission of this form is voluntary. Therefore, your decision to participate or decline in the survey will in no way affect your job application.
Your responses will remain 100% anonymous. Moreover, the information obtained shall not inform any hiring decision and may only be used to assess our hiring practices and understand the efficacy of our efforts to create a more diverse and inclusive company.
If you have any questions about the collection or use of this information, please contact jobs@dialogue.co .
By checking this box, I agree to allow Dialogue Health Technologies Inc. to store and process my data for the purpose of considering my eligibility regarding my current application for employment. *
By checking this box, I agree to allow Dialogue Health Technologies Inc. to retain my data for future opportunities for employment for up to 1826 days after the conclusion of consideration of my current application for employment.
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