Job Description
Company: CLIC Department: Individual Insurance Employment Type: Regular Full-Time Work Model: Remote Language: This role operates in English. The Opportunity: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities. Our Individual Insurance, Individual Wealth Management, and Group Retirement & Savings teams deliver products and services that provide financial security to Canadians. Along with our distribution partners, we help our clients with some of their most important needs: protecting their families’ lifestyle in the event of a death, disability or illness; reaching their saving goals; and building a secure and comfortable retirement. We operate with a high level of trust, integrity, and inclusivity to produce positive impacts for all our stakeholders. The Senior Policy Change & Reinsurance Coordinator manages and processes the complex inforce policy changes as per contract guidelines for Co-operators business and administers complex reinsurance for The Co-operators and Edge to ensure the reinsurance data is accurate and adheres to treaty parameters. This role also acts as a point of contact for questions and escalation for the Sr Policy Change & Reinsurance Administrator. How you will create impact: Responsible for every aspect of complex policy change processing including reinsurance review/processing for The Co-operators from receipt of the change request to policy issue and sending the contract to the Advisor for delivery to the client. Process complex contractual and non-contractual changes such as: Age misstatements, COI Changes, splits/exchanges, plan changes, UL death benefit option changes, reinstatements and rescissions. Understand the details required to process changes based on the specifications for each product (new and existing policies), understand the business rules and understand/audit adherence to treaty rules. Responsible to run the weekly TAI interface report, investigating TAI policy exception messages and taking appropriate action to correct errors and to generate claims notifications to the Reinsurers. Complete the monthly TAI interface process to determine the monthly premium payable to each reinsurer. Responsible to investigate and complete all Reinsurance related project cleanup work as identified through internal/external audits and/or reinsurers. Understand and be able to calculate and process all commission and persistency adjustments for each type of change; dependent on different commission guidelines for each product. Investigate, resolve and respond to escalated inquiries and/or problems related to policy change and reinsurance. How you will succeed: You influence change and are committed to continuous improvement, in order to exceed client expectations. You leverage critical thinking skills to identify problems and proactively propose solutions. Your strong communication skills allow you to clearly convey messages. You’re an effective team player who shares knowledge to support your peers. To join our team: 3 years of previous experience specific to the industry. Completion of a post-secondary technical diploma as well as ARA and ACS designations are recommended. Working towards their LOMA (FLMI) designation. Solid understanding of Individual Life Insurance Products and Services. What's in it for you? Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community. In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.