Job Description
Role: Messaging SpecialistLocation: Toronto, ON – HybridDuration: 1 year contractExp: 8+ yearsMANDATEThe Senior Messaging Support Specialist reports to the Senior Manager, Infrastructure Operations. This position is responsible for the day-to-day operations of the BMO messaging services. Currently the messaging infrastructure consists of Exchange On-prem, Exchange Online, On-Prem IronPort Email Security Appliances, Proofpoint Email Security and a cloud-based email archiving solution. Email services are considered a critical business service and is supported on a 24/7 basis.ACCOUNTABILITIES:Delivers a highly available and stable messaging services environmentParticipates in assigned projects following effective requirements, design, development and implementation processesAnalyzes and resolves complex performance problems and outages to software products and systems support, escalating to and working with vendors as requiredAnalyzes and successfully resolves problems and outages to software productsWorks with Messaging Engineering to provide operational requirements that result in a highly supportable production delivery of new technologies or production changesProvides Day-2 support for all project-related implementationsPerforms pro-active problem management to identify and resolve potential client-impacting issues in the production environmentIs responsible for Incident & Problem Management, along with Root Cause AnalysisEstablishes strategic contacts with individuals, who can be beneficial to the achievement of work goalsPerforms daily monitoring of the environment to proactively and reactively address incidents in the production environmentContributes to departmental reporting obligations including capacity, usage, performance, and trend reporting, as defined with department managementIdentifies and delivers improvements to the departmental reporting obligationsPerforms routine, proactive maintenance and administrationParticipates in Disaster Recovery drills and ensures lessons learned are incorporated into plans for future drills or responses to real eventsIs a positive contributor to the team and uses solid interpersonal skills while interacting with co-workersIdentifies and escalates any potential bottlenecks that might present a threat to system security or user servicesContributes to BMO Financial Group’s overall business results by making recommendations that significantly improve operational efficiency and effectiveness. Apply for Senior Messaging / Infrastructure Engineer Job Parse Resume and fill the details. I will fill the details manually. Apply for Senior Messaging / Infrastructure Engineer Job