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Location:
Vancouver, BC, CA Toronto, ON, CA Calgary, AB, CA Ottawa, ON, CA
Jobs by Category: Sales and Marketing
Job Function: Marketing
Status: Full Time
Schedule: Regular
Description
Our team and what we’ll accomplish together
This exciting role is at the very center of our Retention program for Home Solutions (FFH West and TQ) across the Internet, TV and Home Phone and SmartHome Security (national) customer bases focused on both customer churn and cost of retention KPIs. As the Go-To-Market Senior for TELUS Retention, you will have a focus on SmartHome Security with a broad interlock across national retention efforts and scope. You will be responsible for driving and delivering the retention strategy for SmartHome Security alongside the rest of the team, being well versed in our churn results, completing routine analysis all while partnering with our colleagues in Products and Services for strategy enablement.
In this role, you will develop key data driven decisions and tactics to engage existing TELUS customers and rally our internal team members to deliver industry leading churn, and financial targets. You will lead critical SmartHome Security reactive go to market activities for the product, with the potential to grow into a programmatic role inclusive of FFH strategy. You will also be responsible for channel planning integration, rolling out new pricing, offer and positioning strategies, and launching exciting new competitive opportunities. Together, we will secure the best in class retention strategy in Canada and provide a superior SmartHome security solution that drives customer loyalty.
What you’ll do
Qualifications
What you bring
Great-to-haves
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Sales and Marketing
Help us, help our customers make a real connection
We are honoured to be recognized
$14.7 billion
TELUS’s annual revenue
$4.8 billion
The brand value that TELUS brings
12
Consecutive years our annual dividend payment has increased
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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