Job Description
VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we’re on a mission to be the biggest gaming company in the world! Due to major growth we are expanding our Growth team in Toronto and are currently looking for a Senior Manager, Key Account Management Team to join the team. As a Senior Manager, Key Account Management Team, you’ll develop and execute a strategy to ensure ROI on reinvestment and retention activities is maximised whilst promoting safe and sustainable play from our High value customers. Key responsibilities will include: Develop a set of KPIs in conjunction with Growth Insights to monitor and report monthly on performance of account management functions, alerting in instances of suboptimal performance (eg: reduced retention in one functional area, margin decline amongst a cohort of customers) Identify potential high-value customer acquisition opportunities within Chumba Casino customer base. In line with guidance from VGW’s legal & compliance functions, explore and test external high value customer acquisition. Drive creation of appropriate dashboards and monitoring tools to prioritise and optimise actions. Consider this an ongoing effort and constantly look to make improvements. Develop and implement a performance management framework to ensure the team is performing as expected and accountable. What you will bring to the role: At least 5 years of direct people management & leadership experience, ideally managing a large scale, dispersed team. Demonstrated experience managing other people managers. Several years experience within a VIP Hosting or account management team, or in a consumer-facing organisation that demands the very best customer experience for the most demanding clients. Experience in online and offline events and hospitality is highly regarded. About VGW VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love. At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing. Find out more at If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team. Why VGW? We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand. We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process. VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required. We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.