Job Description
Senior Manager, Compliance, Risk and Policy Join us at Ottawa Community Housing, where we are more than a home to about 33,000 tenants across approximately 15,000 homes. As Ottawas largest social and affordable housing provider, ranking second largest in Ontario and fourth largest in Canada, were committed to enhancing tenant well-being through partnerships with local service providers and support agencies. At OCH, diversity and equal opportunities are at the core of our workplace culture. We strive to mirror the vibrant communities of our city and have been honoured as the National Capital Regions Top Employer every year since 2018. WE ARE PROUD BECAUSE EVERY DAY WE MAKE A DIFFERENCE! Together, were transforming tenants lives by “providing more than a home, because we care”. What we offer: Joining OCH means making a meaningful difference every day. We provide opportunities to positively impact your community in multiple ways. Recognizing that our employees are the cornerstone of our organization, we offer a comprehensive and competitive compensation and benefits package, flexible work options, professional development opportunities, health and wellness programs, and more. What we seek: OCHC is currently seeking a dedicated Senior Manager, Compliance, Risk and Policy to provide leadership, oversight and support to the organization regarding corporate enterprise risk management, insurance, internal audit, policy development, as well as ensuring the corporation’s compliance with relevant laws, regulations, industry standards, and internal policies and procedures. Under the guidance of the Director, Legal Services, the Senior Manager, Compliance, Risk and Policy will work with leaders and stakeholders across the organization to develop and promote effective risk management, internal audit, effective insurance oversight and compliance practices, policies, service delivery, as well as develop and implement evaluation methodologies and performance measurement approaches that assess and report on success in all areas of responsibility. The Senior Manager will oversee the effective and efficient operation of area of responsibility, including managing financial resources, adhering to targets and providing overall supervision and direction to assigned staff. Senior Manager, Compliance, Risk and Policy with OCHC: Providing high quality service and making a positive change in our communities is a main priority for our organization As the Senior Manager, Compliance, Risk and Policy, you will lead, shape, and support the organization’s risk management and compliance practices. You will play a central role in corporate decision making, development measures, and reporting tools to ensure the success of OCH in shaping the future of the communities we serve. As a Senior Manager, Compliance, Risk and Policy, some of the things you will do include: · Responsible for the enterprise risk management program, insurance oversight, compliance program, the organization’s policy suite and administers the internal audit function. · Works with leaders to improve performance in all areas of responsibility and promote and support innovation and continuous improvement. · Prepares budgets, monitors expenditures, ensures the timely validation and approval of expenses, and ensures costs are controlled. · Prepares corporate reports and presentations for senior management, committees and the Board. Risk management and compliance practices: · Conducts comprehensive risk assessments of the companys operations, properties, projects, and activities to identify potential risks and vulnerabilities · Develops and implements risk management strategies, protocols, and policies to mitigate and minimize these risks · Provide guidance and support to departmental managers on risk management best practices, compliance requirements, and internal control procedures. · Develop and deliver risk management and compliance training programs to employees at all levels of the organization. · Stays abreast of emerging trends and developments in risk management and compliance practices and provides expert advice, consultation, and guidance, and supports communication and engagement on risk management and compliance issues. · Monitor and ensure that the organization is in compliance with applicable laws, regulations, and industry standards, internal policies, procedures, standards. · Monitor changes in regulatory requirements to keep the organization informed and up to date. · Development and implementation of processes for tracking and reporting on compliance requirements. · Guides and recommends up-to-date risk management and compliance practices, and trends. · Prepare and present risk assessment reports, integrity policy reports, compliance reports, and internal audit reports/ findings to senior management and governance teams as required. Internal audit and policies: · Oversee the internal audit function · Oversee operational and compliance based audits conducted by external firms and ensure recommendations are implemented, and prepare reporting. · Oversee and administer the organization’s Integrity Policy and Procedure and all reporting requirements. · Develops and maintains corporate policies, procedures, and standards. · Manages the development, tracking, and maintenance of corporate policies. · Coordinates annual reviews and risk assessments of corporate policies and procedures. · Assists with corporate records maintenance. · Conducts research, evaluations, and postmortems to identify opportunities for improvement. Insurance oversight · Assesses the companys insurance needs and evaluates existing insurance policies to ensure they provide adequate coverage · Collaborates with insurance providers to procure appropriate insurance policies that align with the companys risk profile and requirements · Oversees the insurance claims process, including timely and accurate filing of claims, documentation preparation, and liaison with insurance providers. Ensures efficient and effective resolution of claims to minimize financial impact on the company · Ensures compliance with insurance regulations, requirements, and industry standards. Stays up to date with changes in insurance laws and regulations and communicates relevant information to stakeholders within the organization. · Develops and implements strategies to minimize potential losses and liabilities. This may include implementing safety protocols, recommending improvements People Management · Provides leadership and overall management of staff within areas of responsibility, including assigning, monitoring, and evaluating work; setting work plans, priorities, and expectations; coaching, developing, and motivating staff; and ensuring effective service delivery. · Identifies, plans for, and manages human resources needs for assigned areas of responsibility, including hiring, termination, discipline, investigations, and grievances. · Manages the effective and efficient operation of areas of responsibility, monitoring and reporting on adherence to targets and performance indicators and driving continuous improvement. Internal/External Accountabilities · Manages collaborative and results-oriented relationships, acting as a respectful, courteous, and professional representative of OCH with all work-related contacts. · Participates in management team meetings, departmental and corporate workgroups, committees, and initiatives as identified. · Works in collaboration with other staff in a team approach to service delivery · Ensures the timely investigation, response to, and documentation of all workplace incidents. · Ensures that own work and the work of all staff aligns with OCH values, interests, plans, and objectives. · Ensures that own work and the work of all employees is carried out in accordance with applicable health, safety, and privacy legislation, policies and procedures, and all other legislation, policies, and procedures relevant to the area of work As a Senior Manager, Compliance, Risk and Policy, you can look forward to: · A hybrid environment filled with exciting challenges to overcome · Positive and rewarding interactions with other team members and individuals · Using your creative and problem-solving skills to help our organization to bring positive change in our communities What you bring: Education & Experience: · A typical candidate will have the following qualifications and experience. Exceptional candidates with different qualifications will be considered at the discretion of the employer if demonstrated experience, knowledge, and ability warrant. · A minimum of at least 6 years’ experience as a management professional responsible for enterprise risk management, insurance, internal audit, and compliance in a medium or large corporation or not-for-profit organization. · Relevant university degree and professional experience, training, and designations to demonstrate an expertise in compliance and enterprise risk management. · Experience managing a team is required; experience managing in a unionized environment is preferred. · A Canadian Risk Management (CRM) and/or Chartered Insurance Professional (CIP) designation is an asset. Knowledge: · Demonstrated experience in conducting internal audits and managing audit processes · Excellent analytical and problem-solving skills for risk assessment and mitigation strategies · Knowledge of performance measurement and management · Understanding of organizational effectiveness, improvement, and change management · Strong understanding of policy development and framework establishment. · Familiarity with social housing, asset management, residential construction, and community development, municipal and broader public sector housing services. · Knowledge of Word, Excel, PowerPoint, Outlook, database applications and other standard corporate software and proficiency in risk management software and systems. · Exceptional attention to detail and strong organizational skills. · Excellent written and verbal communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders. · Understanding of the values, vision and mission of Ottawa Community Housing and a commitment to support those objectives. · Knowledge of applicable health and safety legislation, including the rights and responsibilities of workers and supervisors. · Must be familiar with all applicable statutory requirements, policies, procedures and guidelines relevant to area of work. Skills and abilities: · Effective negotiations and conflict resolution skills. · Strong analytical and research abilities and strategic thinking in order to define complex problems, recommend solutions and translate broad policy directions into succinct and concrete procedures for implementation by staff at all levels. · Ability to function effectively in a team environment within and across divisions, levels and operational sectors of the organization to resolve issues. · Strong presentation skills to ensure effective communication of governance and management issues. · Excellent planning skills including the ability to manage competing priorities and meet deadlines. · Effective written and oral communication skills to convey complex requirements so that they are understood by diverse audiences. · Proficient in the use of information technology such as mobile devices and computer systems in the performance of work. · Strategic thinking and capacity to undertake long term planning. · Understanding of the values and objectives of a social housing organization and commitment to support those objectives. · Demonstrated ability to apply project management methods and practices. · Ability to quickly build trust and facilitate work groups through process improvement initiatives. · Oral fluency and reading and writing abilities in English is required · Oral fluency and reading and writing abilities in French is an asset Other requirements: · Satisfactory Criminal Records Check · Valid “G” driver’s license or equivalent and use of a vehicle for business purposes · Ability to work outside of regular business hours, as required based on operational and emerging issues Work conditions: This is a full-time (36.25 hours per week) hybrid position with on-site attendance as required. Other details about the role: Affiliation: Management OCH is committed to providing accommodations for people with disabilities. If you require an accommodation, please notify Human Resources and we will work with you to jointly address your needs.