Job Description
Senior Manager, Client Strategy page is loaded
Senior Manager, Client Strategy
Apply locations Toronto, ON time type Full time posted on Posted 5 Days Ago job requisition id 2412656We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you’ll be doing
You will be accountable for supporting the development and execution of strategies for emerging mass affluent clients, a priority growth segment for P&BB. Work is varied and diverse, but you can expect it will involve conducting research and analysis to identify best practices and competitive activity, as well as working on a cross-functional team throughout the stages of client journey mapping, solution identification, scoping, designing, implementing and tracking. Components of the role also include quantifying opportunities, and creating executive-level analysis, communication, and strategy frameworks to ensure effective decision making. You will participate in driving and supporting the implementation of opportunities with partners across P&BB.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How you’ll succeed
- Cross-functional Collaboration, Strategy Planning & Execution - You will partner with stakeholders from across CIBC (e.g., our Frontline, Marketing, Product, and Digital teams) to support the defining and mapping of end-to-end client acquisition, engagement and franchising journeys, identify solutions that solve key gaps and friction, assess cost and feasibility, and collaboratively execute a roadmap. You will support the creation of differentiated and profitable solutions that meet the needs of the emerging affluent client and work with the Client Strategy team to drive the change agenda to achieve defined measures of success.
- Analytical Thinking & Business Acumen- You have a strong understanding of CIBC product, channel & distribution capabilities, are able to generate client insights and are skilled at synthesizing them to present actionable insights. You are adept at understanding the strategic & financial implications of various solutions that might be created to meet client needs for priority segments. You will also lead the monitoring & measurement of metrics and outcomes and will make recommendations to adjust plans or scope to ensure business objectives are met.
- Presentation & Communication – You are highly skilled at both written and oral communication. You can effectively articulate issues / recommendations via your analyses and have a proven track record in creating materials meant to be shared at Executive Forums.
Who you are
- You put our clients first and look beyond the moment. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You're highly proactive and driven by collective success. You proactively seek new opportunities to define what's possible. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
- You can demonstrate planning and execution experience in both marketing and product management
- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- It’s an asset if you have external or internal strategy consulting experience.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 25th FloorEmployment Type
RegularWeekly Hours
37.5Skills
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locations Toronto, ON time type Full time posted on Posted 4 Days Ago At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.