Job Description
Location Address: Hybrid - Toronto – 1/week (no set date, flexible)– some weeks where it is not needed – need candidate in the GTAContract Duration: June 3rd to Oct 31, 2024 – approx. 5 monthsPossibility of extension & conversion to FTENumber of Positions: 2Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/weekReason: Additional WorkloadTypical Day in Role:This role contributes to the overall success of the Digital Commerce Team in Canada by supporting the maintenance and building of web properties with a focus on continuous improvement to support sales and best-in-class customer experiences. Leads collaboration with partners across the bank to identify and execute new opportunities to improve channel performance. Supports the team’s business strategies and objectives by ensuring all activities are conducted in compliance with governing regulations, internal policies and procedures, and web accessibility standards.• Champion a customer-focused culture by understanding customer journeys across digital channels and providing an optimal experience for our customers.• Manage the delivery of various web initiatives, analyze their effectiveness, and continue optimizing and improving customer experience.• Build strong relationships with stakeholders to influence the planning process. Lead the Digital Commerce channel strategy aimed to drive bigger success toward business goals• Identify key Digital Commerce opportunities and support the accelerated development of our channel performance. Actively monitor the digital performance and identify innovative opportunities to support the annual goals. Share the findings with stakeholders to align on future opportunities.• Deliver impact and value to the business through understanding and optimizing customer journeys and creating seamless paths to conversion.• Analyze site data and user behaviour to understand the customer and improve the customer experience through site optimization• Use competitive landscape knowledge or industry trends to develop innovative experiences that would support the business and brand and differentiate from other financial institutions.• Partner with stakeholders to define and lead personalization opportunities to drive incremental value to the business.• Build A/B tests and personalized experiences in partnership with digital analytics, marketing, UX, content writers, and audience managers. Focused on enhancing our customer experience• Monitor and maintain site health (quality assurance, accessibility, and SEO) across all pages in their portfolio.Candidate Requirements/Must Have Skills:1) 10+ of content management experience2) 3+ years’ experience with UX design - ensuring website content has a consistent look and feel and is formatted to established standards (demonstrated in project work)3) 2+ years’ experience with HTML and CSSNice-To-Have Skills:1) Experience using Adobe Experience Manager is highly preferred2) Demonstrated understanding of the impact of content and can use SEO to analyse website traffic and user engagement metrics to drive optimizations3) Practical experience with Agile development methodologiesSoft Skills Required:• Good communication skills – successful hires will need to be able to communicate with project stakeholders and managers across the organization.• Able to juggle multiple tasks at once, changing focus and priority as needed• Strong organizational skillsEducation:Not required but an undergraduate degree is preferred, Ideally in Business, marketing, design, or Computer ScienceAgile certification an assetBest VS. Average Candidate:Ideal candidate is able to learn a new Program quickly; who has experience in a lot of different programs, will be onboard to onboard onto AEM quickly; is vocal and can speak to UX best practices; will be engaged with the team; takes initiative to manager their own work, requires minimal hand holdingCandidate Review & Selection2 rounds – MS Teams Video Interviews1st - 1 hour - 1st 30 minutes with HM (culture fit, behavioral) – 2nd 30 minutes with a Digital Experience Manager for technical questions2nd - 30 minutes with Group HeadHiring Manager’s availability to interview: ASAP, HM away May 13th to 24th but other HM will be backup #J-18808-Ljbffr