Job Description
OUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITY
Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927.
The Group is active in the creation, production and sale of shoes, leather goods, apparel, silk products and other accessories, along with women's and men's fragrances. The Group's product offer also includes eyewear and watches, manufactured by licensees. The uniqueness and exclusivity of our creations, along with the perfect blend of style, creativity and innovation enriched by the quality and superior craftsmanship of the 'Made in Italy' tradition, have always been the hallmarks of the Group's products.
With over 4,200 employees and a network of 650 mono-brand stores, the Ferragamo Group operates in Italy and worldwide through companies that allow it to be a leader in the European, American, and Asian markets. In the United States, the Company operates over 50 of its own retail stores and distributes its products through high end wholesale distribution channels.
We are currently looking for a Full Time Senior Client Advisor for a contract role our store in Square One Mississauga, ON.
The Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients; developing and nurturing meaningful and loyal client relationships thorough personal connections and CRM initiatives; manages and drives sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance; builds and maintains relationships with fellow advisors by instilling a sense of belonging and a positive, forward thinking mindset; is a mentor to the team by proactively offering insights, reflections and experiences to your colleagues.
The Ideal Candidate
- A caring Client Advisor, an intuitive Sales Associate, with a passion for style
- Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision
- Lead by example to drive results and pave the way for the team through authenticity, empathy and best practices.
The Expectation
- Transform each client experience into magical moments by creating a hand-crafted experience.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
The Qualifications
- Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients.
- Being a master of storytelling and the art of asking engaging questions.
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
- Excellent English language skills; knowledge of second language preferred.
- Previous retail sales experience preferred, luxury retail experience a plus.
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers and management. Ability to communicate on the telephone with proper etiquette.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
The Essentials
- Sales—in person, telephone, email, etc—which includes having the physical ability to wait on customers and fit them properly with shoes.
- Computer knowledge to track inventory.
- Maintain stock of designated area on selling floor and in stock room.
- Physical requirements: This position involves constant moving, talking, hearing, reaching, grabbing, carrying and standing for extended period of time; may occasionally involve stooping, sitting, kneeling, crouching and climbing step stools. Involves lifting of at least 20 lbs.
- Regular and reliable attendance, normally on a 5-day-a-week, full time schedule (37.5 hours); Part-time schedule is 20-29 hours per week. Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs.
- Candidates should have prior experience in related areas in a service environment and/or Luxury Goods.'
'Work Remotely
- No
Job Types: Full-time, Permanent
Day range:
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person