Job Description
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Senior Claims Investigator (Special Investigations Unit - SIU)
Working Business Language : English. This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English. As such, the successful candidate must be fully proficient in English.
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following rang e: $80,000+. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
As a key member of Wawanesa’s Special Investigations Unit, the Claims Investigator Sr. contributes to Wawanesa’s goal of protecting our members and communities from fraud and improving operational outcomes by investigation of claims with indicators of potential fraud for all property and casualty claims.
This position will require occasional travel (less than 10%) for fieldwork.
Job Responsibilities
- Evaluate potential fraud indicators on referred claims and develop investigation plans, including analyzing data to identify potential patterns and inconsistencies
- Conduct investigations in accordance with company policies, procedures and best practices by collecting and analyzing all relevant evidence, including conducting virtual and in person statements with key parties
- Compose thorough and accurate investigation reports and provide ongoing updates on the status of investigations to claims teams in a timely, respectful and collaborative manner
- Maintain accurate claims system records based on company standards and policies
- Develop and maintain strong business relationships with law enforcement, investigative organizations, and other key stakeholders
- Attend court proceedings if required to testify to support investigative findings
- Remain up-to-date on fraud trends and best investigative tactics in order to continuously improve effectiveness
- Serve as a resource and provide training and consultation on fraud detection, prevention, and investigations
- Comply with all relevant legal and regulatory requirements
- Occasional travel for fieldwork required
- Perform other duties as assigned
Qualifications
- 5+ years of claims adjusting, examining, or investigative experience
- Post-secondary education and/or completed CIP or equivalent property and casualty insurance industry designation
- Ability to make excellent and well justified decisions in complex and high pressure situations
- Excellent interpersonal and communication skills, with the ability to work as part of a diverse team and to respectfully and effectively communicate with members, law enforcement, and other key stakeholders
- Excellent investigative and analytical skills, including demonstrated proficiency in analyzing and using data effectively to enhance operational outcomes
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Valid driver’s license and use of a personal vehicle required
- Bilingual in English and French is an asset
Wawanesa is proud to be one of Manitoba’s Top Employers , a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity, Equity & Inclusion
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, jobs@wawanesa.com .
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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