Job Description
The Affinity Technology team is working on redefining the Sponsor and Customer experience of purchasing and managing their family info and benefits coverage. We’re looking for someone to join our team with that passion to help analyze our needs and define the requirements to solve problems for the best-in-class experiences for our customers.
What Work Would I be Doing?
You enjoy the challenge of finding new and creative ways to solve problems and be a major contributor to their delivery.
You are dedicated, calm, and confident even under stress. Communicating, coordinating, and collaborating with our IT team, business collaborators, and partners to articulate business and customer needs into clear requirements for the IT squad to deliver.
You actively participate in all agile ceremonies, reviewing documentation, connecting with multiple collaborators across the organization to understand objectives and clarify the needs or impacts to our systems.
You’ll understand the high-level designs and business requirements that will enable you to create and write user and technical stories. Asking questions where there are gaps or misses of the business to ensure a quality product is delivered with the end customer in mind.
You’ll prioritize and coordinate the backlog of stories and other engineering tasks in a manner that supports incremental delivery.
You will collaborate with product, business, engineers, architects, and other team members to capture and create artifacts (i.e., stories, acceptance criteria, test results, approvals, etc.) required for an accurate, timely, and reliable implementation.
You will support testers validating through demos and functional testing to identify defects or missed requirements.
You’ll help software and quality engineers to analyze and identify the root cause of system defects or functional gaps.
You will help build and maintain an organized repository of system documentation.
Am I right for the Job?
Post-secondary education or equivalent work experience.
7+ years proven track record in the industry as a Business System Analyst or similar role and experience.
A meticulous mentality with deep analytical, conceptual, diagnostic, and problem-solving skills.
Strong written and verbal communication, interpersonal, and facilitation skills.
Ability to negotiate optimally when clarifying needs vs. wants/likes to balance business direction/requirements with cost of development and risk.
Strong planning and organizational skills to self-manage and assist in running delivery schedules for multiple parallel initiatives.
Enjoy recommending opportunities for optimizing systems and processes.
Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.
Have experience learning new business processes, new and legacy technologies, and tools at a fast pace.
Ability to use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
Experience working in an agile framework.
Bonus points if:
- You have Strong SQL/Excel/data analysis to prepare reports and generate metrics.
- Have a background in Life and Living Benefits or Health and Dental insurance products and processes.
- Have experience and knowledge in financial reporting or general ledger.
- BSA able to embrace legacy technologies and also able to translate requirements into appropriate terms.
What can we offer you?
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
- Values-first culture
We lead with our Values every day and bring them to life together. - Boundless opportunity
We create opportunities to learn and grow at every stage of your career. - Continuous innovation
We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship
We build a business that benefits all customers and has a positive social and environmental impact.